Резюме от 13 октября 2017

Kotenko Oleksandr

Technical support engineer, Analyst

Полная занятость.

Дата рождения:
3 апреля 1978 (39 лет)
Город:
Киев

Контактная информация

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Опыт работы

CRM Support engineer (specialist, leading specialist, technical supervisor)

с 08.2006 по 03.2017 (10 лет 7 месяцев)
Group of the companies “Terrasoft”, Киев (https://www.terrasoft.ua)

•Provided qualified training to internal staff
•Improved interaction and communication between different departments in the company, which reduced processing time for internal requests by 30%
•Monitored the fulfilment of KPIs (customer satisfaction, SLA ticket response time)
•Improved the quality of user manuals

Work in the teams:

Legacy
•Installation, configuration, maintenance of desktop CRM-systems Terrasoft 3.X
•Configuration of database replication
•Configuration of integration with Oktell telephony
•Configuration of integration with MS Office products

Platform R&D
•Installation, configuration, maintenance of web CRM-systems bpm’online
•User license management and distribution
•Configuration of LDAP authorization
•Application performance monitoring and optimization (using Zabbix)
•Assurance of security for data transmission using https

Call Center&Mobile
•Configuration of bpm'online integration with telephony (software and hardware ATX – Asterisk, Oktell, Webitel, Avaya, Infinity, Cisco)
•Mobile application support (bpm'online Mobile)

Automatic control Engineer

с 08.2001 по 06.2006 (4 года 10 месяцев)
“Malva” company, Киев (http://www.malva-systems.net)

Projects:

“Ukrainian Railways”
•Manufacturing, installation, configuration of cash register equipment and access control systems (turnstiles) at all branches of the “Ukrainian Railways”
•Manufacturing, programming and configuration of mobile cash registers
•Installation and support of the reporting system on passenger traffic

“Kherson City Council”
•Installation of SCS (structured cabling system)
“Computing Center of the “Odessa Railways”
•Installation of SCS

“KrymAvtoTrans”
•Installation and configuration of online ticket selling and reporting system for bus transportation
•Reservation of terrestrial communication channels with wireless channels (installation and configuration of base stations and antennae)


Образование

National University of Life and Environmental Sciences of Ukraine

Faculty of Electrification and Automation, Speciality: “Power engineering”, specialist in “Energetics of agricultural production”, Киев

Высшее, с 09.1998 по 06.2001 (2 года 9 месяцев)

Separated subdivision of National University of Life and Environmental Sciences of Ukraine “Nizhyn Agrotechnical College”

“Computer production”, junior specialist in “Mounting, maintenance and repair of electrical equipment in agro-industrial complex”, diploma with honor, Нежин

Высшее, с 09.1993 по 06.1998 (4 года 9 месяцев)


Дополнительное образование

  • English – Intermediate (ongoing intensive course at “Green Forest”) (2017, 3 months)

Профессиональные и другие навыки

  • Навыки работы с компьютером
    •Windows OS administration
    •DBMS administration: MS SQL Server, Firebird 2.0, 2.5, Oracle 10g, 11g, 12c
    •Installation and configuration of Microsoft SQL Analysis Services
    •Database management with the use of SQL-queries
    •Installation and configuration of web-servers: IIS 6, 7, Apache
    •Installation and configuration of Redis (noSQL DB)
    •Active Directory Domain Services configuration
  • Installation and tuning of electronic circuits (13 лет опыта)
    Средний, более 4-х лет назад.

Знание языков

  • Русский — эксперт
  • Украинский — эксперт
  • Английский — средний

Рекомендации

  • Sergey Kurylchyk
    Head of the Software Development Team Platform R&D, Group of the companies “Terrasoft”, 111 111-11-11 (undefined), s.kurylchyk@outlook.com

Дополнительная информация

Personal skills:
•Stress-resistant, communicative, multitasking, attentive to details


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