Oleksandr

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6947286

Знання і навички

Додаткова інформація

Oleksandr Kotenko
Date of birth: 03.04.1978
Tel: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Education:__________
1998 – 2001 National University of Life and Environmental Sciences of Ukraine

• Speciality: “Power engineering”, specialist in “Energetics of agricultural
production”
1993 – 1998 Separated subdivision of National University of Life and Environmental Sciences of
Ukraine “Nizhyn Agrotechnical College”

• Speciality: “Computer production”, junior specialist in “Mounting, maintenance
and repair of electrical equipment in agro-industrial complex”, diploma with
honors
Work experience:__________
2018 (5 months) Betlab company (https://betlab.com/)
Incident Management Coordinator (24/7)

• Analysis and resolving critical and blocker types of incident in system with
micro-service architecture. As a result, the number of overdue incidents decreased
• Optimization RCA (Root Cause Analysis) process
• Analysis of monitoring systems for optimization

2018 (5 months) Ericsson company (https://www.ericsson.com)

Information and telecommunication technology engineer

• Support mobile telecom project in Georgia (L2 support, resolving incident)
• Successful implementation MNP process (customer migration between mobile
operators while maintaining the number) and errors correction
• Administration HDS (Historical Data Storage) - organization of access to old data
2006 – 2017 Group of the companies “Terrasoft” (https://www.terrasoft.ua)
CRM Support engineer (specialist, leading specialist, technical supervisor)

• Provided qualified training to internal staff
• Improved interaction and communication between different departments in the
company, which reduced processing time for internal requests by 30%
• Monitored the fulfilment of KPIs (customer satisfaction, SLA ticket response
time)
• Improved the quality of user manuals
Work in the teams:
Legacy

• Installation, configuration, maintenance of desktop CRM-systems Terrasoft 3.X
• Configuration of database replication
• Configuration of integration with Oktell telephony
• Configuration of integration with MS Office products
Platform R&D

• Installation, configuration, maintenance of web CRM-systems bpm’online
• User license management and distribution
• Configuration of LDAP authorization
• Application performance monitoring and optimization (using Zabbix)
• Assurance of security for data transmission using https
Call Center&Mobile

• Configuration of bpm'online integration with telephony (software and hardware
ATX – Asterisk, Oktell, Webitel, Avaya, Infinity, Cisco)
• Mobile application support (bpm'online Mobile)
2001 – 2006 “Malva” company (http://www.malva-systems.net)
Automatic control Engineer
Projects:
“Ukrainian Railways”

• Manufacturing, installation, configuration of cash register equipment and access
control systems (turnstiles) at all branches of the “Ukrainian Railways”
• Manufacturing, programming and configuration of mobile cash registers
• Installation and support of the reporting system on passenger traffic
“Kherson City Council”

• Installation of SCS (structured cabling system)
“Computing Center of the “Odessa Railways”

• Installation of SCS
“KrymAvtoTrans”

• Installation and configuration of online ticket selling and reporting system for
bus transportation
• Reservation of terrestrial communication channels with wireless channels
(installation and configuration of base stations and antennae)
Professional skills:__________

• Windows OS administration
• DBMS administration: MS SQL Server, Firebird 2.0, 2.5, Oracle 10g, 11g, 12c
• Installation and configuration of Microsoft SQL Analysis Services
• Database management with the use of SQL-queries
• Installation and configuration of web-servers: IIS 6, 7, Apache
• Installation and configuration of Redis (noSQL DB)
• Active Directory Domain Services configuration
• Monitoring system (Grafana, Nagvis, Kibana, Pingdom, Nagvis)
• ITIL, Agile methodology
• Schematics reading, installation and tuning of electronic circuits
Personal skills: __________

• Stress-resistant, communicative, multitasking, attentive to details
Language skills:__________

• Russian, Ukrainian – Native
• English – Intermediate (completed intensive course at “Green Forest”)