Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4882994

Досвід роботи

HR manager

з 09.2018 по 05.2020 (1 рік 8 місяців)
UPQODE, Львів (IT)

Assist with the recruitment process by conducting interviews and identifying candidates.
Active search for the candidates.
Create and maintain onboarding process.
Conduct performance review meetings with employees.
Handle 1:1 meetings.
Manage the company’s employee database. Take part in the development of own HRMS.
Manage corporate accounts, update employee records with changes in employment status.
Maintain detailed job descriptions along with salary records.
Develop and implement business procedures in the company. Organize company handbook and ensure policy awareness.
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Participate in developing organizational guidelines and procedures.
Develop company brand awareness. Manage corporate social network pages.
Recommend strategies to develop and motivate employees.
Create a platform for employee feedback.
Improve relations between employees and employers.
Maintain a positive working environment.
Plan, organize, conduct corporate fun and sports events.

Head of Quality of Service Department

з 12.2016 по 06.2018 (1 рік 6 місяців)
Wentrum, Львов (Customer Support)

•Organization and control of four Units
•Building and controlling the process of implementation of an effective strategy for the development of the Department aimed at improvement of business targets
•Setting targets and tasks for the team
•Reporting on the achievements and tasks of the Department
•Conducting weekly meetings with the team
•Conducting interviews for managers positions
•Creating and updating business procedures

Quality of Service Manager

з 04.2015 по 11.2016 (1 рік 7 місяців)
Wentrum, Львов (Customer Support)

•Compiling quality reports for Support Agents and conducting discussions of theis mistakes aimed at improvement of the service provided to the customers
•Analysis of the problematic issues and unachieved targets in order to minimize them
•Providing ideas and writing technical assignments on the improvements in the system
•Conducting interviews for Customer Support positions
•Creating and updating business procedures

Training Manager

з 09.2014 по 11.2016 (2 роки 2 місяці)
Wentrum, Львов (Customer Support)

•Conducting theoretical and practical trainings for the newcomers
•Creating training plan
•Preparing and updating training materials

Supervisor

з 09.2014 по 03.2015 (6 місяців)
Wentrum, Львов (Customer Support)

•Monitoring the workload coverage during the shift
•Dividing tasks among the Support Agents on the shift
•Conducting stand-up meetings on the shift in order to create friendly and positive atmosphere and provide recent updates and importnat information
•Helping Support Agents with solutions on complicated orders
•Controlling the discipline on the shift

Customer Support Representative

з 06.2014 по 08.2014 (2 місяці)
Wentrum, Львов (Customer Support)

•Providing support via phone, email, chat
•Processing orders and applications
•Prioritization of the tasks in order to cover the workload effectively

Internet-bookshop administrator

з 11.2013 по 10.2016 (2 роки 11 місяців)
Abababooks.com.ua, Львов (Bookshop)

•Managing the information on the web-site
•Internet-bookshop administration
•Processing the orders

Освіта

Lviv Polytechnic National University

Institute of Computer Science and Information Technologies, Department of Applied Linguistics, Львов
Вища, з 2008 по 2013 (5 років 3 місяці)

BA, Philology
MA, Applied Linguistics

Додаткова освіта та сертифікати

HR&Recruitment for IT Generation, , Lviv HR Solutions

2019, 4 місяці

Event Management in Business, Lviv HR Solutions

2020, 4 місяці

Знання і навички

Знання мов

• Англійська — просунутий
• Російська — вільно
• Українська — вільно
• Німецька — початковий

Додаткова інформація

PERSONAL QUALITIES:
Positive, good team player, eager to learn, goal-oriented.