Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4888455

Освіта

Chernivtsi National University

French-Ukrainian Translation, Черновцы
Вища, з 2010 по 2015 (4 роки 9 місяців)

Знання мов

• Англійська — просунутий
• Французька — просунутий
• Російська — вільно
• Польська — початковий
• Німецька — початковий
• Іспанська — початковий

Додаткова інформація

Technical Support Manager
VisaHQ

Apr 2017 – Present
- Providing daily assistance to Product Manager, Project manager, and CTO.
- Properly escalate unresolved issues to appropriate internal teams, creating Jira tasks for software developers. (working in Scrum/Agile environment)
-Taking ownership of customer's and employee's issues reported and seeing problems through to resolution.
-Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
-Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
-Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
-Provide prompt and accurate feedback to customers
-Refer to internal database or external resources to provide accurate tech solutions
-Document technical knowledge in the form of notes, manuals and video tutorials.

Client Relationship Manager
[bvblogic]
Oct 2016 – Feb 2017
- Setting up meetings with new clients
- Communication with clients
- Supporting client's issues
- Generating new business opportunities

Sourcing Intern
SoftServe
Jun 2016 – Sep 2016
Ivano-Frankivsk, Ukraine
- Search for candidates that meet a job’s requirements.
- Contact with candidates in social networks.
- Assist recruiter

Sourcer, recruiter's assistant
Vitaver & Associates, Inc. (dba Vitaver Staffing)
May 2016 – Jul 2016
LocationMiami/Fort Lauderdale Area
- Search for candidates that meet a job’s requirements.
- Contact with candidates in social networks.
- Assist recruiter, work with resumes, job orders and requirements.


Client Support Agent
Sopra Steria
Nov 2015 – Feb 2016
Katowice, Silesian District, Poland
• Supporting clients' infrastructure
• Monitoring network, servers, and applications alerts
• Resolving problems with servers and applications
• Registering issues in internal systems
• Handling basic issues: emails and incoming calls from clients
• Distributing issues between internal and external technical counterparts

French Teacher
First Kyiv State Courses of Foreign Languages
Jan 2015 – Jun 2015
Chernivtsi (Ukraine)
•preparing and delivering lessons to a range of classes of different ages and abilities
•selecting and using a range of different learning resources and equipment, including podcasts and
•interactive whiteboards
•undertaking pastoral duties, such as taking on the role of form tutor, and supporting pupils on an
•individual basis through academic or personal difficulties
•participating in and organizing extracurricular activities


French Tutor
self-employed
Sep 2012 – Oct 2014
LocationChernivtsi (Ukraine)
•providing individual French lessons for children ( 12-17 years old)
•preparing for Tests, DALF, Exams
•creating interesting activities for studying