Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5181361/

Досвід роботи

Product Support Supervisor

з 08.2020 по нині (6 років)
BetterMe, Луцьк (IT)

- Achieved 15% increase in customer satisfaction and 10% boost in efficiency by reengineering support processes.
- Supervised a team of 8, improving CSAT by 20% and reducing critical bug reports by 30%.
- Led peer-to-peer coaching program, accelerating onboarding and reducing project delivery time by 15%.
- Collaborated with product teams, influencing 3 new features based on customer insights.

Sales manager

з 09.2019 по 10.2020 (1 рік 2 місяці)
Clario Tech (ZoomSupport by Kromtech), Луцьк (IT)

- Managed full-cycle B2C sales, increasing conversion rate by 30% and onboarding 5 long-term corporate clients.
- Maintained 95% client retention through tailored solutions and proactive relationship management.
- Trained and mentored 3 junior sales specialists, reducing average sales cycle by 15%.

VIP Account Management Intern

з 01.2019 по 06.2019 (6 місяців)
Alpha Project (iGaming), Луцьк (IT)

- Assisted senior account managers in supporting VIP clients, contributing to onboarding of 6 new VIP players.
- Conducted feedback surveys that improved retention strategies (+12%).
- Shadowed managers during negotiations, gaining experience in VIP relationship management.

Support manager

з 04.2018 по 09.2019 (1 рік 6 місяців)
Clario Tech (ZoomSupport by Kromtech), Луцьк (IT)

- Created training manuals, improving first-call resolution by 15%.
- Spearheaded a new 'voice of the customer' program to gather feedback from escalated issues, leading to findings to fix the three biggest causes of customer dissatisfaction.

Sales manager

з 03.2017 по 06.2017 (4 місяці)
Best Lawn Company, Дистанційно (Послуги для населення та бізнесу)

- Managed full-cycle B2C sales processes, achieving a 25% increase in quarterly revenue through strategic prospecting and relationship-building with 20+ mid-size clients.
- Developed and implemented personalized sales strategies, resulting in a 30% conversion rate growth and onboarding of 5 long-term corporate clients.

Репетитор з англійської мови

з 03.2017 по 02.2018 (1 рік)
Репетитор з англійської мови, Луцьк (Освіта, наука)

- Delivered personalized lessons, boosting engagement by 40% and improving homework completion by 25%.

Освіта

Східноєвропейський національний університет імені Лесі Українки

Прикладна Лінгвістика, Луцьк
Вища, з 2015 по 2021 (6 років)

Master's Degree in Applied Linguistics

Completed courses in various fields such as political linguistics, computer linguistics, AI systems, Data Security and more.

Додаткова освіта та сертифікати

Non-violent communication

2018

Angry Customer Management

2018

Work with Salesforce

2018-2019

Build your Sale

2019

How to build a raport with a customer.

2019

Знання і навички

• MS Office
• Windows
• CRM
• Google Docs
• HTML
• MacOS
• Google
• Операційні системи
• IOS
• PHP
• Програмування
• Zendesk
• Salesforce
• SolidGate
• Висока працездатність
• Здатність до навчання
• Робота із запереченнями
• Комунікабельність
• Управлінські навички

Знання мов

• Англійська — просунутий
• Українська — вільно
• Польська — середній
• Німецька — початковий

Додаткова інформація

Skills
- Account Management: VIP Client Relations, Retention Strategies, Upselling, Risk Management, Stakeholder Communication
- Sales & CRM Tools: Salesforce, Zendesk, SolidGate, Jira, Trello
- Process & Analysis: Process Optimization, Workflow Automation, Efficiency Analysis, Reporting, Customer Satisfaction Surveys
- IT Systems: Windows, Linux, MacOS, iOS, Google Cloud Platform, AWS, Excel
- Languages: English (Fluent), Ukrainian (Fluent), Polish (Pre-Intermediate)