Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5268952

Знання і навички

Додаткова інформація

I am hard-working, responsible, competent specialist in different areas of travel and hospitality management. I have started as a tour guide, continued my experience as cabin steward on-board cruise ship, and now became competent account manager at tour operator’s office to provide the best service to FIT, corporate and group tourists.

Career Summary
June 2015 – Present
Happy Vacations Travel Agency
www.hv.ua, http://www.hv-conference.com.ua/
Account manager
•Accounted 24 company corporate clients simultaneously
•Search and analytics on cost, quality of services provided by international DMC’s
•Reservation of hotels, transfers, car rent, apartments, rail tickets, tickets to events
•Negotiations and agreements signing with local and international DMC’s
•Route itinerary making for FITs and Groups
•Package and individual tours selling (worldwide destinations)
•Conferences organization for groups 20-40 pax
•Developed tours for VIP clients as well as thematic tours (gastronomic, winery)
•Provided 24/7 support for corporate and FIT clients
•Reporting and invoicing
•Represented company at business meetings with hoteliers, DMC operators, at work shops and tourist exhibitions (EIBTM World 2018)
•Represented company at business meetings with hoteliers, DMC operators, at work shops and tourist exhibitions (IMEX in Frankfurt 2019)

June 2016 – October 2016
Fintur DMC
Fit and group travel manager - part job
•Reservation of services with hotels, cottages (Finland) on direct basis as well as train tickets Finland)
•Tour product pricing
•Consulting of travel agents, training, price offering (Ukraine, Russia, Belarus, Bulgaria, Kazakhstan, Estonia, etc.)
•Development of individual routes to Finland, thematic tours (gastronomic, city quest, fishing)

March 2014 – August 2014
CORAL TRAVEL Ukraine /Donetsk
www.coraltravel.ua
Specialist of Independent Travel Agency / Visa Manager
•Made reservations in booking system Eagle Eye
•Worked with local travel agents (consulting, information support and agent training)
•Complaints solving, solution offering between Agent - Tour Operator
•Market monitoring
•Preparation and submission of monthly plans and reports, analysis of sales statistics
•Advised on visa procedures: documents check, application preparation, submitting documents
•Accompanied and organized FAM trips for travel agents

June 2010 – August 2011
TTVK LLC (TM TUI Ukraine) /Donetsk
www.tui.ua
Specialist of Independent Travel Agency (Affiliate Network Development Division)
•Conclusion of contracts (tour operator- travel agent) with local area agents
•Maintenance of electronic database with travel area agents
•Counseled and trained travel agents, business visits
•Organized training activities (master classes, seminars, webinars, business breakfasts, etc.)
•Reporting on sales and local travel agencies work

Education
Master’s Degree in Travel and Hospitality Management
Donetsk Institute of Tourism Business: 2000 - 2005
Specialty: Economist Manager, Guide-translator (Spanish)

Additional education: Spanish Diploma Level B2 (Vantage) - Diploma in Spanish as a Foreign Language, The Instituto Cervantes

Computer literacy
➢MS-Office: Word, Excel, PowerPoint, Outlook
➢Program Eagle Eye of OTI Holding, Accounting program 1C, CRM, Bitrix

Interests: yoga, meditation, personal inner spiritual self-development.

Hobbies: study and improvement of foreign languages, psychology.

Languages:
✓Spanish (Advanced level)
✓English (Upper-Intermediate level)
✓Russian (Mother Tongue)

Personal qualities: able to learn new directions quickly, hard-working, responsible, have high organizational and analytical skills, energetic, reliable, team-working, accurate.