Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5318410/

Досвід роботи

Customer Support Representative

з 06.2020 по нині (6 років 6 місяців)
Support Your App, Днепр (IT)

- Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls)
- Becoming a product expert and providing documentation updates to our knowledge base
- Ensuring customers' satisfaction
- Communicating with developers from various IT-companies;

Data verification specialist

з 02.2019 по нині (7 років 10 місяців)
Infuse Media, Днепр (Marketing, advertising, and PR)

verification of contact information for relevance by online verification and / or phone calls;

analysis of information for compliance with established requirements.

Technical Supprot Engineer

з 10.2017 по 08.2020 (2 роки 11 місяців)
Ciklum, Дніпро (IT)

Respond to customers’ requests (phone, email, etc.), analyze and solve problems concerning but not limited to system technical issues and functionalities.
•Escalate and follow up on incident when solution is out of scope of the Support Centre through our ticket system to the next level support team or development team.
•Follow procedures, standards and instructions.
•Communication to the Team Leader and/or Management of any significant problem that affects or degrades the services.
•Continuous and proactive self-training towards providing quality service and efficient problem solving.
•Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.

Customer support manager

з 04.2017 по 09.2017 (6 місяців)
Absolutist, Дніпро (IT)

always be up to date with the cutting-edge technology
apply the latest and greatest customer happiness practices
provide omni-channel support (via phone, email, chat, social media)
communicate with developers and other departments of various IT-companies
become a product expert and constantly grow

Преподаватель английского языка

з 05.2016 по 04.2017 (1 рік)
Преподаватель английского языка, Дніпро (Education and science)

•Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
•Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students
•Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students

Освіта

Дніпровський національний університет залізничного транспорту імені академіка В. Лазаряна

Менеджмент(Управління проектами), Днепр
Вища, з 2017 по 2019 (2 роки)

ДНУ. им Олеся Гончара

Филология (Английская), Дніпро
Вища, з 2012 по 2016 (4 роки)

Додаткова освіта та сертифікати

Hillel IT school(QA automation)

2018 - 2019, 4 месяца

mcpp.zone(Manual QA)

2 месяца 2019

Знання і навички

• HTML
• CSS
• Jira
• SQL
• Git
• Java
• Apache JMeter
• Selenium
• API
• REST
• Java Core

Знання мов

• Англійська — вище середнього
• Іврит — вільно

Додаткова інформація

Skype : Alexey Brook