Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5550210

Досвід роботи

Customer support representative

з 10.2023 по нині (7 місяців)
Alpha Platforms, Одеса (Транспорт, логістика)

Sales Agent

з 03.2023 по 12.2023 (9 місяців)
H2H Movers Inc., Одеса (Послуги для населення та бізнесу)

Presented and sold services, answered questions and addressed concerns, improved sales techniques and skills, achieved daily/monthly targets, discovered customers' needs, maintained repeating business relationships with clients.

Dispatcher

з 10.2021 по 11.2022 (1 рік 1 місяць)
Diagnostech, Одесса (Маркетинг, реклама, PR)

Assisted customers by phone regarding inquiries and solved certain problems or complaints, answered both emergency and non-emergency calls, coordinated service and schedule, prepared and processed well planned routes, dispatched work to appropriate location according to customer request and insured that work order was completed, managed customer calls effectively in complex, challenging dispatching center environment, successfully handled customers payrolls, maintened invoices and receipts, provided report to upper management.

Customer support agent

з 04.2021 по 10.2021 (6 місяців)
Action Refund, Одеса (Послуги для населення та бізнесу)

Collected and analyzed customer information to prepare product. Responded to customer requests for products, services and company information. Consulted clients for product and service. Consistently followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Upsold products and services to increase company profits.

Customer support representative

з 04.2018 по 01.2020 (1 рік 9 місяців)
Sales, Одесса (Оптова торгівля, дистрибуція, імпорт, експорт)

Managed a large amount of incoming calls, emails, handled complaints, provided appropriate solutions, assisted with payments and refunds, worked on proper customer satisfaction delivery, placed, canceled, followed upon orders, provided a phenomenal service experience

Освіта

Южноукраинский национальный педагогический университет имени К. Д. Ушинского

Иностранные языки/преподаватель, переводчик, Одесса
Вища, з 2015 по 2019 (3 роки 9 місяців)

Знання і навички

Знання мов

• Англійська — просунутий
• Китайська — початковий

Додаткова інформація

Ability to work under pressure and extra hours, multi-tasking, active working position, self-discipline and strong sense of responsibility, high interest in improving business, deep devotion and involvement to the process, strive to learn and discover, respective attitude.