Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5713240/

Досвід роботи

Customer support representative

з 04.2021 по нині (4 роки 1 місяць)
Hexa (hexa.com.ua), Київ (IT)

Got hired in April '21 as an intern, passed a 2-month probation period, and was employed officially in June '21 as an English desk lv1 Support rep.
Main responsibilities:

Communications with customers and employees via call, chats, messages and e-mails.

Processing customers' orders, clarifying instructions, explaining company's policy requirements, escalating issues, etc.

In April '22 was promoted to lv2 Support rep.
Main responsibilities:

Still communications with customers and employees

Assigning orders to employees.

Monitoring order completion process.

Receiving feedback from customers and employees.

Solving, investigating or escalating issues.

In June '23 promoted to Emergency Team Leader
Main responsibilities:

Assume the shift's Team Leader role 1-3 shifts a week.

As shift's TL, perform lv2 support rep. duties, supervise and manage the shift's workflow, making sure the work's done and the shift's goals are met in a timely and proper manner.

Handle, resolve, or escalate refund requests, disputes, tech issues, etc. (calls, chats, e-mails).

Advise the shift's crew in ambiguous, non-standard situations.

March '24, demoted back to to lv2: "low-effort performance"

Data entry operator

з 06.2017 по 06.2021 (4 роки)
Ukrainian Internet aggregator, Kyiv (Телекомунікації, зв'язок)

Entering merchandise characteristics and illustrations in the database

Computer Operator

з 10.2015 по 12.2016 (1 рік 2 місяці)
Tino de Gotto, Kyiv (Fabrics and furniture supplier)

Content creation
Publishing content on corporate website
Consulting on technical matters
Processing certain documents for accountants activities
Misc tasks & temporary duties

Officially register as an employee since August 2016.

Освіта

Kyiv National University of Culture and Arts

Management and Business, Computer Sciences, Kyiv
Вища, з 2003 по 2008 (4 роки 10 місяців)

Знання і навички

• MS PowerPoint
• Email
• Windows
• Operating systems
• Графічний дизайн
• PDF
• Inkscape
• Комунікабельність

Знання мов

• Англійська — просунутий
• Українська — вільно
• Російська — вільно
• Німецька — початковий

Додаткова інформація

Ready and willing to work evening/night shifts.

As for sales rep or similar positions, I expect a salary of at least $1000 per month.