Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5779836

Досвід роботи

Tech Support Manager

з 02.2022 по нині (2 роки 2 місяці)
Kuula LLC, Удаленно (IT)

QA Tester; Tech Support Manager

з 12.2020 по 10.2021 (10 місяців)
EGT Ukraine, Киев (Gaming)

- quality assurance and quality control
- generating error reports
- creation of test reports
- retesting of bug fixes
- executing test cases

Customer Support Manager with English

з 01.2020 по 11.2020 (10 місяців)
Optellect, Київ (Paper-writing company)

- working with native speakers (clients from the US and England)
- ensuring the communication between the customer and developer
- system monitoring
- understanding of Service Desk principles
- experience with Zendesk
- management of large amounts of incoming calls
- strong phone contact handling skills and active listening

VR manager

з 04.2018 по 11.2019 (1 рік 7 місяців)
XR port VR club, Київ (Gaming industry)

offline customer support
testing new games
ensuring customers' walk-through the safety measures and gaming gear
working the cash register
installing software updates

Освіта

Taras Shevchenko National University of Kyiv

English philology and literature, Київ
Вища, з 2017 по 2021 (4 роки)

Додаткова освіта та сертифікати

Cambridge Assessment English (B2)

2015-2017

Cambridge Assessment English (C1 level)

2018

Знання мов

Англійська — вільно

Додаткова інформація

Known to find common ground with just about anyone.
Very detail-oriented and focused on sustainability.