Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5902814/

Досвід роботи

Customer Support Representative

з 03.2022 по 11.2025 (3 роки 9 місяців)
Develux Essaypro, Kyiv (Telecommunications and networking)

Professional Experience

- Delivered timely, empathetic support to 60+ English speaking customers daily across chat, email, and social media, consistently ensuring satisfaction and professional engagement.

- Managed order communications, processed transactions, and resolved post-sale issues efficiently, maintaining accuracy and building positive client relationships.

- Engaged actively on social platforms to address inquiries and feedback, helping maintain brand reputation and increase customer trust, taking note of frequently occurring issues.

- Investigated root causes of issues, applied effective problem-solving, and consistently achieved first-contact resolution rates above expectations.

- Utilized Intercom and ChatGPT while adaptable to CRMs such as Zendesk and Salesforce, streamlining workflows and maintaining consistent communication.

- Maintained constant availability across Telegram, WhatsApp, and Facebook, ensuring timely responses and dependable accessibility throughout working hours.

- Documented interactions accurately, coordinated with internal teams for escalations, and supported complex case resolutions with clear communication.

- Eager to leverage proven support expertise and adaptability to contribute meaningfully to dynamic, growth-focused teams.

Customer Support Representative, Quality Assurance Specialist

з 04.2019 по 03.2021 (2 роки)
Cryptonxt, Kyiv (Finance, banking, and insurance)

Professional Experience

- Responded to client inquiries with professionalism and empathy, ensuring timely resolutions and boosting satisfaction among international customers.

- Maintained detailed logs of support cases for audits, process improvements, and compliance with company policies.

- Collaborated with internal teams to address escalations, align service delivery with standards, and ensure seamless client experiences.

- Verified order accuracy and managed escalated concerns with tact, raising first-contact resolution rates by 20%.

- Assisted with internal communications, training colleagues in clarity and efficiency, which strengthened team collaboration and service outcomes.

- Compiled service reports and ensured strict compliance with data protection standards, including GDPR, while safeguarding customer trust.

Освіта

Bogomolet national medical university

Medicine, Kyiv
Вища, з 2016 по 2022 (6 років)

Додаткова освіта та сертифікати

European university

2016,3 months

Знання і навички

• MS Word
• MS Excel
• MS PowerPoint
• Attentiveness
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• The first line of support
• Conducting online chats
• Persistence
• Reliability
• Stress management
• Desire to learn and develop
• Result oriented
• Communicability

Знання мов

• Англійська — вільно
• Українська — початковий

Додаткова інформація

- I possess advanced proficiency in both written and verbal English communication, enabling seamless interaction with diverse audiences.
- My adeptness in customer engagement ensures effective communication and satisfaction.
- Excelling in multitasking, I am adept at thriving in high-pressure environments.
- I am eager to learn and grow through mentorship from seasoned colleagues.
- My work is characterized by efficiency, reliability and effectiveness, consistently delivering quality results.
- I strongly uphold the belief that superior communication skills are pivotal to achieving success.