Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6163978/

Досвід роботи

Compliance agent/support

з 03.2025 по нині (1 рік 7 місяців)
UpNexus, Other countries (IT)

- Monitored client transactions and requested necessary supporting documentation in line with compliance requirements.
- Verified account information by reviewing and assessing KYC documents, ensuring regulatory and internal standards were met.
- Maintained accurate client records using the company’s CRM system.
- Delivered omnichannel customer support via email and live chat, providing prompt and effective resolutions.
- Conducted outbound and follow-up calls to clients when necessary, ensuring smooth communication.
-Collaborated with internal departments to resolve client issues and streamline processes.

Customer Support/ Claims Representative

з 03.2023 по 03.2025 (2 роки)
New York Furniture Outlets, Other countries (Retail)

- Investigated and analyzed claims, ensuring accurate and timely resolutions.
- Collected and reviewed documentation to support claim assessments.
- Evaluated damage or loss and calculated appropriate compensation.
- Communicated claim statuses and processes to clients, ensuring high customer satisfaction.
- Negotiated settlements with claimants and involved parties.
- Processed and authorized claim payments promptly.
- Maintained organized records of claims and communications using platforms like ODOO, Vonage and Gmail.
- Provided exceptional customer service throughout the claims process.
- Identified and reported potential fraudulent claims.

Production team/ Customer support representative

з 08.2022 по 02.2023 (7 місяців)
HEWN, Other countries (Construction, architecture, interior design)

I was a member of the Expediting Team and I had the following roles:
- Getting ECD from vendors and updating clients with it
- Making sure all ECDs were maintained.
- Checking tracking information from logistics companies and updating clients and internal
- Updating internal Excel sheets and Notion
- Working on Quickbooks and Word Documents for internal

Customer Support

з 03.2022 по 10.2022 (8 місяців)
ECTH, Other countries (Transportation and logistics)

- Working with clients in the American market on transporting their vehicles to various states.
- Updating clients with tracking information of their vehicle when sales team are off for the day.
- Updating clients with drivers information or other inform needed via Calls, texts or emails
- Handling live chats with clients who need through the website live chat button.
- Updating notes and sale person on development of transportation.

Customer Support Specialist

з 06.2021 по 09.2021 (4 місяці)
Wix, Kyiv (Design)

- Communicated with users through various support channels.
- Troubleshoot issues and provide users with solutions.
- Analyze user behaviour, content suitability & develop and maintain positive customer relationships and satisfaction. 

- Go above and beyond to “wow” customers and give them a smooth experience

Dispatcher

з 03.2021 по 10.2021 (8 місяців)
Sonic Auto Transportation, Remote (Transportation and logistics)

I had the responsibility of :
- Negotiating with drivers and updating the board with techniques to get a driver.
- In my first month, I was in the top 10 dispatcher in the company as I am a fast learner and very diligent.
- I spoke with clients and bought them in on the idea of using the company to move their vehicles
- I updated the customer on every step from looking for a driver to safe delivery of the vehicle

Освіта

Georgian National Medical University

General Medicine, Other countries
Вища, з 2024 по 2027 (3 роки)

Bogomolets National Medical university

General medicine, Kyiv
Вища, з 2020 по 2022 (2 роки)

Air Force Secondary School

Science, Lagos
Середня спеціальна, з 2010 по 2017 (7 років)

Знання і навички

• MS Excel
• MS Word
• MS PowerPoint
• CRM
• Zendesk
• Notion
• QuickBooks
• Grammatically correct speech
• Odoo
• Vonage

Знання мов

• Англійська — вільно
• Іспанська — початковий

Додаткова інформація

I am a native English speaker currently seeking a remote position. You can contact me via Telegram and Viber at [відкрити контакти](див. вище в блоці «контактна інформація»)

I thrive in both teamwork and independent environments and enjoy assisting people. I am capable of working and coordinating effectively under stress, always putting in my best effort for any given task.

I look forward to the opportunity to work with you!