Eniola

Контактна інформація

Шукач вказав телефон, ел. пошту та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6460297

Досвід роботи

Customer support representative

з 04.2021 по 01.2022 (9 місяців)
Buffalo market, Other countries (Organic foods)

-Promptly responding to customer enquiries, tracking truck drivers and communicating ETA to expectant customers.
-Dealing with difficult customers and diffusing heated situations
-Reassurance and customer emotional support especially during massive sell outs until produce are received
-Handling customer complaints via email and phone
-Communication with warehouse to confirm stock availability, quantity and quality
-Extensive CRM and Slack use (gorgias)
-Processing company approved refunds or reissuing of produce
-All communications within and outside the company in fluent English

Customer support desk officer

з 01.2018 по 03.2020 (2 роки 2 місяці)
Orionkey Ltd, Vinnytsia (Crypto mining)

•Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
•Coordinated and tracked materials movements to and from customers by liaising with miners and transporters.
•Maintained accurate and current customer account data with manual forms processing and digital information updates.
•Provided primary customer support to internal and external customers in fast-paced environment.
•Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
•Communicated professionally with colleagues, freelancers and clients.
•Adapted to new applications and maintained knowledge of current technologies.

Freight agent

з 02.2017 по 01.2018 (11 місяців)
Pro movers, Vinnytsia (Transport)

•managing diaries and organizing meetings and appointments, often controlling access to my executives.
•booking and arranging travel, transport and accommodation
•organizing events and conferences
•reminding the executive of important tasks and deadlines
•typing, compiling and preparing reports, presentations and correspondence
•managing databases and filing systems
•implementing and maintaining procedures/administrative systems
•liaising with staff and suppliers

Освіта

Vinnytsia National Medical University

Medicine, Vinnytsia
Вища, з 2014 по 2020 (5 років 9 місяців)

Додаткова освіта та сертифікати

Google Digital skills for Africa

2019, 40 weeks

Google - connect with customers over mobile

Academy 2019

Знання і навички

Знання мов

• Англійська — просунутий
• Українська — середній

Додаткова інформація

Highly resourceful customer service specialist and administrator with several years of progressive experience. Results-driven leader with documented success in ensuring repeat business opportunities, and solid customer retention. Proficient in planning and administering well-placed customer service plans, aimed at customer retention and satisfaction.

Also, an effective team player with proven success in working collaboratively to obtain the best results. Skilled communicator known for interacting with difficult clients in an optimistic manner. One of my strongest qualities are creativity, patience, persistence and empathy.