Контактна інформація

Шукач вказав телефон, ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6567954

Досвід роботи

Business analyst

з 09.2020 по нині (3 роки 8 місяців)
startup, Киев (Public and business services)

Main responsibilities:
Competitors analysis;
Requirements documentation (user stories, acceptance criteria);
Creating mackaps in Miro;
Development and writing of documentation;
Working with customer requirements, conducting questionnaires and
interviewing stakeholders.

Head of customer service

з 12.2012 по нині (11 років 5 місяців)
Фитнес клуб Подолский, Киев (сфера услуг)

Results and achievements:
• Systemizied theworkof administrators
• Developed the department's budget (for the first time in
company's history)
• Developed a project to automate business processes using CRM
system
• Formed and automated budget for cost allocation of the customer
service department
• Coordinated the project of business processes automation of a
fitness club using the new CRM system"1C fitness" • Coordinated to reorganize the company's business processes has
been launched to study their impact on the company's stakeholders
• I was engaged in sales for 4 years

Освіта

Kyiv National Economic University named after Vadim Hetman

Master of business administration, Киев
Вища, з 2018 по 2020 (2 роки 2 місяці)

I studied operational management, Lean methodology (developed a project warehouse stocks based on the company), finance, project management, course on HR manager.

Додаткова освіта та сертифікати

Course Change Managers ChangeImpulse ACMP QEP

2019

Basic Facilitation Skills Course School of Constructive Conflict

2020

Business analytics Hillel IT School

2020

Знання і навички

Знання мов

Англійська — вище середнього

Додаткова інформація

ChangeImpulse ACMP QEP Course Change Managers
ChangeImpulse ACMP QEP
On the course, I gained practical skills in working on projects with changes
(transformation Initiation: Visioning - Shaping and Planning - Design - Service Creation and Realisation - Providing and Transition - Stabilisation - Benefits Realisation)

Basic Facilitation Skills Course
School of Constructive Conflict
I gained tools for the accumulation and structuring of information, rules for group work, unproductive group behavior: how to cope, tools for developing an action plan in a group

Business analytics
Hillel IT School
I obtained new knowledge and skills in business analysis and used it in my work - " coordinated the development of mobile app for the fitness industry, available
through: https://podolsky.atlassian.net/l/c/6a3MF151