Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6841878/

Досвід роботи

Customer support representative

з 05.2022 по 05.2025 (3 роки)
Suspension Lifts, Remote (Auto business and auto service)

Sales & Support Manager – SuspensionLifts.com

Key Responsibilities:

Manage customer sales inquiries via email, phone, chat, and ticketing systems.
Assist customers with product selection, vehicle fitment verification, and suspension system recommendations.
Handle order issues, including cancellations, modifications, backorders, and shipping delays.
Resolve customer complaints, returns, warranty claims, and escalations.
Coordinate with manufacturers, suppliers, and warehouses regarding inventory, fitment, warranties, and special orders.
Review and respond to chargebacks and payment disputes through PayPal, Braintree, and other payment processors.
Monitor order fulfillment, shipping performance, and tracking updates to ensure timely delivery.
Maintain customer satisfaction while enforcing company policies regarding returns, warranties, and refunds.
Analyze sales trends and customer feedback to improve products, listings, and service quality.
Work closely with marketing and operations teams to support promotions, inventory planning, and customer retention initiatives.
Prepare reports on sales performance, customer service metrics, refunds, warranties, and dispute resolution.

Transaction Advisory Service Intern

з 10.2015 по 02.2017 (1 рік 5 місяців)
Ernst and Young, Kyiv (Finance, banking, and insurance)

Освіта

Kyiv National Economic University

MBA Global Business, Kyiv
Вища, з 2015 по 2017 (2 роки)

Kyiv National Economic University vadym hethman

International Economics, Kyiv
Вища, з 2011 по 2015 (4 роки)

Kyiv National University Taras Shevchenko

Preparatory Faculty/Russian language, Kyiv
Вища, з 2010 по 2011 (1 рік)

Знання і навички

• MS Office
• MS Excel
• MS Word

Знання мов

Англійська — вільно

Додаткова інформація

I am looking for an opportunity that lets me exercise my skill with numbers, eye for detail and more which will allow me to succeed and my interpersonal skills helps me establish meaningful relationships with clients, and my experience with accounting software allows me to confidently manage invoices, inventory databases, research, Administrative/Clerical support, Audit and document control. I have recently completed my Master degree (MBA) focused on Global business in Kyiv National Economic University, Ukraine and 4-year Bachelor’s degree in International Economics, KNEU Ukraine. I'm also an experienced Staff with a demonstrated history of working in the accounting industry, Call Center, Skilled in Analytical Skills, English, Russian, Customer Service and Management. I believe the knowledge I have acquired through my course work and the skills I picked up as an employee makes me an ideal candidate for any opportunity given to me. Aside from my degree, I have held various positions at various companies that have provided me with important hands-on experience to work as a foundation to build my career.