Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6986525

Досвід роботи

Deputy Sales Operations Manager

з 10.2021 по 08.2022 (10 місяців)
JustMarkets, Kyiv (Finance, banking, and insurance)

• Optimisation and automation of internal processes in Business Development department
• Responsible for Onboarding/Offboarding
• Implementation of workflows between teams
• Tasks Management (Big Picture, Trello)
• Performance metrics analysis
• Market/product research
• Testing of new software and other internal tools
• Bug reports and CRM support (Jira Ticketing)
• Writing internal manuals and instructions (Confluence management)
• Tight communication and support to other departments of the company (Engineering, Product, Customer Support)
• Marketing support (Canva)
• Administrative support of all kinds

Team Lead, Business Development

з 06.2021 по 09.2021 (3 місяці)
JustMarkets, Kyiv (Finance, banking, and insurance)

• Coordination of an international team of Key Account Managers
• Distribution of Leads between KAMs
• Provide support to the team to constantly meet the needs of the Clients
• Achieve settled monthly and quarterly targets
• Providing HR support - onboarding of new employees
• Distribution of tasks and incoming requests between KAMs
• Monitoring of the performance of the team, following KPI
• Regular reporting, team meetings, and one2one sessions
• Reporting of system bugs and quality control
• Improving internal processes

Team Lead, Sales Support

з 01.2020 по 04.2021 (1 рік 3 місяці)
Cuculus GmbH, Erfurt, Germany (IT)

• SAGE CRM admin, optimization, and its maintenance
• Distribution and monitoring of tasks within the team
• Preparation/organization of sales meetings, presentations, and reports
• Opportunity/lead overview, evaluation and statistics
• Support and organization of trade fairs/business programs
• Training and workshops, preparation of manuals
• Internal/external support via Service Desk (Jira Ticketing Tool)
• Administration of internal tools (Confluence, SnapAddy, Sage CRM, SysPass, Alfresco etc.)
• ISO 9001 certification audit support
• HR support (job interviews, onboarding, holiday planning)

Sales Assistant and Back Office

з 03.2019 по 12.2019 (9 місяців)
Cuculus GmbH, Erfurt, Germany (IT)

• Pre-sales support for tender submissions
• Project monitoring and review
• Customer and market analysis
• Support with internal documentation - references, case studies, translations
• Preparation and tracking of offers (Sage ERP)
• Logistics support
• Partner management (NDA, MOU, other agreements)
• Marketing communication support (LinkedIn, Mailchimp, Canva)

Team Lead, Customer Service

з 06.2015 по 01.2017 (1 рік 7 місяців)
LeadTech Innovation SL, Barcelona, Spain (IT)

Assisting in the execution of the project
• Processes optimization and results analysis
• Team performance monitoring, reporting on metrics and KPIs
• Distribution of tasks between agents
• Assisting in building CRM
• Complaint management
• QA tasks: testing of new features and bug reporting
• Competition analytics
• Chargebacks & Refund Management
• Support of the recruitment process

EMEA Sales Team Lead

з 09.2014 по 06.2015 (9 місяців)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)

• Supervising calling activity of the team
• Providing training to interns
• Call monitoring and quality evaluation
• Reporting to the client and management
• Organizing regular meetings to give feedback on team performance, inform about new procedures and upcoming changes
• Complaint management (case escalations, emergencies, customer complaints)

CEE Pre-sales Team Lead

з 09.2013 по 08.2014 (11 місяців)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)

• Managing and qualifying leads
• Organising training on product knowledge
• Team activities monitoring
• Evaluation on given promotions
• Performance reporting of the team

CEE Pre-sales Manager

з 06.2012 по 09.2013 (1 рік 3 місяці)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)

• Acting as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns
• Customer service/help desk
• Identifying potential Partners
• Profiling of clients
• Generating leads

Освіта

Tourism Accommodation and Restaurant Management at EUTM

Barcelona, Spain
Середня спеціальна, з 2010 по 2012 (1 рік 9 місяців)

Ukrainian College of Arts and Sciences

Linguistic, Kyiv
Незакінчена вища, з 2003 по 2005 (1 рік 9 місяців)

Додаткова освіта та сертифікати

Key-User Training for Sage CRM, Leipzig, Germany

3 days

B2 German Course at IBI, Jena, Germany

8 months

Знання і навички

Знання мов

• Англійська — вільно
• Іспанська — вільно
• Німецька — середній
• Російська — вільно
• Українська — вільно

Рекомендації

• German Castillo Llamas

  German Castillo Llamas

  CEO, Leadtech Innovation SL

  Контактні дані приховані

• Jerome Derramond

  Jerome Derramond

  COO, Webhelp

  Контактні дані приховані