Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7025076

Додаткова інформація

Oleksandr Hudyma
Digital marketing specialist

SUMMARY
I provided high quility online customer service in Google Ads
Ukraine and Google My Business products via phone, chat and
email that exceeds the customers' expectations, assist customerr
with account optimisation through various communication
channels including social networks, ability to research and
develop knowledge of customers products and services.

WORK EXPERIENCE

Customer Service Representative
for Ukrainian market
MAY 2017 — JUN 2019
EDUCATIONAL INFO
- Deliver efficient troubleshooting and query resolution in
Lviv Polytechnic National University
FINANCE AND CREDIT Google Ads and GMB products
Master Degree Sep 2011 - Sep 2016 - Assist customers with account optimisation
AGH University of Science and Technology - Upsell additional product features to existing customers
FINANCIAL MANAGEMENT - Submit different innovations to Google Developers to improve
Master Degree Sep 2016 - Jun 2018
product
- Workflow lead in GMB team
- TRT lead in GMB team
QUALIFICATIONS - POC for GMB in Google Ads Team
- POC for Google Ads policies
- Maintaining a positive, empatic and
professional attitude toweard customers
- Reporting SME
- Responding promptly to customer
inquiries
- Aknowledging and resolving customer Online marketing specialist
complaints SEP 2019 — JUN 2020
- Knowing product inside and out
- Communicating and coordinating with - Account setup and optimization for Google Ads, Facebook Ads
colleagues
- Providing feedback on the efficiency of
and LinkedIn AdsUnread messagesedited
the customer service process - Data Analysis (Google Analytics)
- Ensure customer satisfaction and provide - SMM ( instagram promotion, post stories, searchinginformation
professional customer support
for posts)

Project manager assistant in Lvivavtodor
LANGUAGES JUN 2020 — PRESENT
ENGLISH - Advanced
POLISH - Upper-Intermediate
- Maintenance and operation of project contract about
RUSSIAN - Advanced automatic fare collection system in Lviv

Freelance
CONTACTS
- Create Google Ads and FB accounts for different customers
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») - Audit of existing Google Ads records
Facebook profile - Oleksandr Hudyma
Linkedin profile - Oleksandr Hudyma
Email - [відкрити контакти](див. вище в блоці «контактна інформація»)