Контактна інформація

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Додаткова інформація

Iryna Melnyk

Career Goal: I love working with people. I want to leverage my work experience to become a professional in the areas of business development, sales, marketing, project management, event management and/or a strong customer related role in a well-branded organisation. I am especially seeking entry-level managerial and/or bottomline responsibilities.

My Contact: [відкрити контакти](див. вище в блоці «контактна інформація») Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of Birth: 8 April 1991 Nationality: Ukrainian

Work experience

Customer Service Executive, Singapore Airlines, Dubai
February 2015 – March 2021

My front-line customer management experience with Singapore Airlines has made me a very hands-on professional with both operational as well as customer experience management skills with strong on-the-ground written and verbal communication and problem solving skills. My duties includes:
Providing passengers with high quality reservation support commensurate with Singapore Airline’s premium brand experience
Supporting premium members with superior services via phone calls and in-person upon check-in, at the gates and inside the aircraft;
Managing and understanding immigration-related procedures;
Assisting in ticketing, documentation and payment-related matters;
Overseeing baggage handling matters with incoming and outgoing flights;
Ramp handling, with the loading and offloading procedures. etc.
Providing high quality ground services for each passenger;
Supporting crew with invoice verification for crew hotels
Handling compliments and complaints professionally and expediently;
Inventory management for the Dubai station;
Manual flights experience;
AOG experience;

Guest Service Agent, The Westin Hotel Dubai Mina Seyahi Resort and Marina
June 2013 – February 2015

As the second job in my career, I had advanced towards greater customer servicing role. My duties included:
Handling all Incoming and Outgoing customer correspondence;
Handling compliments and complains with a view of further service recovery.
Assisting guests with all the inquiries regarding the hotel facilities, F&B, city entertainment, etc.;
Arranging for presents, gifts and other amenities for guests on an appropriate basis.
I was also trained and given the added responsibility of monitoring the fire and emergency alarms, if any, and in working with the local authorities with follow up.

Hostess, The Ritz- Carlton DIFC
January 2012 – June 2013

I was fortunate to start my career with a very well run global brand, where I learnt the renowned Ritz Carlton philosophy of “ladies and gentlemen serving ladies and gentlemen” reflected in all its facets, from its back-office operations to frontline customer experience. My duties in this first job were:
Just greeting customers in order to set the tone of the overall experience;
Assisting the managers prepare and run constant briefings and huddles to reinforce the core values of the Company on a daily basis;
Scheduling duty rosters for colleagues;
Inventory control in the kitchen and ordering the necessary;
Assisting in events in the outlets, meeting rooms and other hotel premises;
Assisting the Chef in any query;
Providing Customer Service.

My Education
Specialization
Duration, years
Year of graduation
Uman State Pedagogical University, Uman, Ukraine
Foreign languages department- English
5
2012
Uman Secondary School # 12, Uman, Ukraine
English
10
2007

Language
Written
Spoken
Understanding
English
Fluent
Fluent
Fluent
Russian
Fluent
Fluent
Fluent
Ukrainian
Mother Tongue