Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7372356

Знання мов

Англійська — вільно

Додаткова інформація

Nataliia Kozak

[відкрити контакти](див. вище в блоці «контактна інформація») / 647-7065065 / Toronto ON M6R 3A1

[відкрити контакти](див. вище в блоці «контактна інформація»)


PROFESSIONAL SUMMARY

Extensive knowledge of editing technical documentation, experienced in certification of building materials, conditions of contracts, management systems, institutional reforms, finance, medicine. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. 

SKILLS


Ability to analyze, design and structure information

MS Office Proficiency

User Documentation Production

Graphics Creation

Knowledge of Jira and Confluence

Knowledge of HTML/CSS basics

Active Listening

Sharing feedback


WORK EXPERIENCE


Office Administrator/Estimator May 2022 - Present

PTR Paving • Toronto, Canada

Wrote reports, meeting notes, emails, letters, instructions, and guides for work processes that helped improve communication and clarity among different departments and crews.

Interacted professionally with customers and inside personnel, responding to phone and email inquiries, providing information and resolving issues.

Updated office records and databases that contain personnel, financial and office data.

Created and maintained project documentation, submitted it to different authorities, ensuring successful performance of contracts.


Technical Writer 2021- 2022

Freelance • Kyiv, Ukraine

Wrote detailed manuals for use and maintenance of household appliances.

Updated instruction booklets and publications on smart home solutions contributing to a customer satisfaction boost.

Performed research, including testing and interviews, to comprehend and develop new content.

Reviewed published materials and recommended revisions or changes in scope, format, content and methods.



English Translator/Editor 2015 - 2019

Art Translation • Kyiv, Ukraine

Translated documents between English, Russian, and Ukrainian, while maintaining document standards.

Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.

Selected graphics to accompany written material.

Supported publication and distribution content to external parties.



Technical Documentation Writer 2008 - 2011

Ternopilseprobud • Ternopil, Ukraine

Produced high-quality internal and customer-facing documents, spreadsheets and presentations.

Wrote external documentation in different fields (legislation, management systems, banking, finance). 

Edited and proofread documents to correct spelling, punctuation and grammar to produce engaging and error-free content.


EDUCATION

Fundamentals of Technical Writing Certificate 2023

University of Waterloo, Canada (online)

Intro to Data Analytics Certificate 2022

Lighthouse Labs, Toronto, Canada

Trinity TESOL Certificate 2018

Trinity College • London, United Kingdom

MBA in International Economic 2004 - 2006

Ternopil National Economic University • Ternopil, Ukraine

Bachelor of Arts in English Language and Foreign Literature 2000 - 2002

Ternopil State Pedagogical University • Ternopil, Ukraine

Bachelor of Arts in Linguistic 1995 - 2000

Ternopil State Pedagogical University • Ternopil, Ukraine