Valerie

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7659605

Досвід роботи

Customercare Service Representative

з 06.2018 по 07.2021 (3 роки 1 місяць)
Concept Group, Lagos (Finance, banking, and insurance)

* Frequently set up training materials, therefore, grew the effectiveness of the customer service department by 20%.
*Contributed to a 30%, 35%, and 45% respectively sales increase in 2019, 2020, and 2021 by improving lead-generation and sales-tracking methods.
* Respond to customer emails and telephone calls to resolve problems such as double payment debit, account statement request, and refunds, increasing client retention ratio significantly.
*Deliver excellent customer service when offering advice efficiently in a professional manner.
*Employ teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions.

Customer Service Representative

з 04.2016 по 05.2018 (2 роки 1 місяць)
Ansett Integrated Services Limited, Lagos (Oil and Gas Industry)

* Respond to customer emails and telephone calls to resolve problems such as double payment debit, account statement request and refunds.
*Deliver excellent customer service when offering advice efficiently in a professional manner.
*Employ teamwork skills by supporting the work of others and acting as a vocal and engaged team member while positively and confidently delivering solutions.

Освіта

NNAMDI AZIKIWE UNIVERSITY

Geology, Awka
Вища, з 2010 по 2014 (4 роки)

Знання і навички

Знання мов

Англійська — вільно