Chelsea

Zabzre,Poland
Iwe Chelsea [відкрити контакти](див. вище в блоці «контактна інформація»)
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June 24th 2026

Chelsea Iwe
Customer service representative and
dispatcher

Dear Hiring Manager,

I am writing to express my interest in the customer service position at your company. With
years of experience as a Customer Support Agent and Dispatcher, I am excited about the
opportunity to bring my skills and dedication to your company.

● Proficient in written English and eloquently spoken.
● Experienced in customer support and dispatching, ensuring smooth operations.
● Ability to multitask, track deliveries efficiently, and communicate effectively with customers
and drivers.

I am eager to further discuss how my background, skills, and enthusiasm aligning with the
company’s needs. I would appreciate the opportunity to interview and discuss how I can
contribute to the success of your team. Thank you for considering my application.

With best regards,
Chelsea Iwe
 Zabzre, Poland
Iwe Chelsea
Logistics coordinator and dispatcher
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PROFESSIONAL
SUMMARY

Experienced Dispatcher and Customer Support Professional

Proven track record as a dispatcher, effectively coordinating and dispatching
vehicles/resources with exceptional organizational skills.
Strong customer service background, consistently delivering outstanding support and resolving
issues promptly to ensure customer satisfaction.
Skilled in managing high call volumes and time-sensitive situations, as well as maintaining
accurate records using CRM applications and software like Towbook.
Collaborative team player, working with internal and external stakeholders to optimize resource
allocation and provide efficient service.
I am proficient in working with insurance companies like Geico and Tesla, ensuring seamless
processes and customer satisfaction.
Demonstrated empathy, patience, and strong communication skills when assisting diverse
customer bases, including pensioners.
Adaptability and quick problem-solving ability in handling complex situations and implementing
process improvements.
Technologically savvy, utilizing various platforms and systems to streamline operations and
enhance customer experiences.
An experienced and skilled inbound customer service agent provides high-quality service to
callers and working addresses and meets all needs.

EMPLOYMENT HISTORY

Customer Support Agent and Dispatcher at Move Wheels transportation, Kyiv
June 2018-June 2019
Interacted directly with customers, serving as the initial point of contact for inquiries regarding vehicle
transportation services and pricing.
Utilized CRM applications to maintain a comprehensive customer information database, ensuring
efficient and personalized service.
Coordinated the dispatch of a four-wheeler for vehicle transport, ensuring timely and reliable delivery.
Successfully handled high call volumes, addressing customer inquiries promptly and professionally.
I demonstrated exceptional customer service skills by effectively resolving issues, such as a late vehicle
drop-off caused by a subordinate's mistake. I reassured the customer and resolved the situation to their
satisfaction.
Recorded and documented dispatch activities using Google Docs and Freshworks, maintaining accurate
and up-to-date records for reference and future analysis.
I received positive feedback from clients, who commended my professionalism and ability to create a
positive environment.
Collaborated with internal teams and stakeholders to optimize resource allocation and prioritize dispatch
requests.
Proactively identified areas for improvement in the dispatching process, contributing to the
enhancement of operational efficiency.
Customer Support Agent and Dispatcher at Myles Transportation, Kyiv
Oct 2020- Feb 2022
Delivered outstanding customer support and assistance to pensioners utilizing the Myles platform for
their transportation requirements.
Effectively engaged with customers across various communication channels (phone, email, chat),
addressing inquiries, resolving issues, and ensuring a seamless user experience.
Exercised empathy and patience while catering to pensioners, understanding their unique needs and
challenges.
Navigated the Myles platform and associated systems proficiently to troubleshoot technical issues and
offer guidance on app usage.
Collaborated with internal teams, including operations and technology, to promptly escalate and resolve
intricate customer issues.
Maintained a high standard of professionalism and composure while handling demanding situations and
addressing customer complaints.
I served as a dedicated brand ambassador for Myles, advocating its services and features to pensioners,
thereby fostering customer loyalty.
Contributed to process enhancement endeavors by offering valuable customer feedback and
suggestions.
Consistently met or surpassed performance metrics, including response time, customer satisfaction
ratings, and issue resolution.

Customer Service Representative at MDNT:45, Poland
Aug 2022- Mar 2023
As a Customer Support Representative at MDNT:45, I provided comprehensive assistance to customers
encountering issues or inquiries regarding fittings and refunds across multiple platforms, notably Shopify
and Etsy.
Effectively addressed customer concerns, complaints, and inquiries about fittings, ensuring a satisfactory
resolution and a positive shopping experience.
Facilitated fittings by guiding customers through the process, offering personalized assistance, and
recommending suitable products to meet their needs.
Managed refund requests efficiently and professionally, adhering to company policies and procedures
while maintaining customer satisfaction.
I extensively Utilized Shopify and Etsy platforms to communicate with customers, process orders, and
manage inquiries, ensuring seamless transactions and timely responses.
I have demonstrated strong problem-solving skills and empathy when interacting with customers,
striving to exceed their expectations and enhance brand loyalty.
Collaborated with internal teams to relay customer feedback and suggest improvements to product
offerings and customer service processes.
Consistently provided exceptional customer support, meeting or surpassing performance targets for
response time, customer satisfaction ratings, and issue resolution.

Customer Service Agent and Dispatcher at 316 Towing, Georgia, Poland, USA
Mar 2023-May 2024
As a representative at 316 Towing Company, a distinguished trucking entity specializing in car towing
services, I deliver unparalleled customer service.
Masterfully engaging with clientele to grasp their unique towing requisites and furnish precise quotations
for tailored services.
Harnessing the prowess of Towbook software to seamlessly orchestrate customer requests, monitor
service orders, and uphold meticulous records.
Orchestrating harmonious liaisons with esteemed insurance firms such as Geico and Tesla, facilitating
seamless towing operations, and refining billing procedures.
 Exhibiting an adept understanding of products to enlighten customers on diverse towing alternatives,
encompassing suitable equipment and transit methodologies.
Ensuring expeditious responsiveness and adept resolution of customer queries, grievances, and
concerns, fostering elevated customer gratification levels.
Collaborating effectively with cross-functional teams to optimize service delivery and enhance
operational efficiency.
Adhering to stringent safety protocols to guarantee the secure transport of vehicles and upholding the
company's commitment to excellence in service.
Actively participating in ongoing training and development initiatives to stay abreast of industry trends
and advancements, ensuring continuous improvement and refinement of skills.
Effectively handling a high volume of customer interactions via phone, email, and other communication
channels.
Actively identifying opportunities to improve customer service processes and providing feedback to
management for continuous enhancements.
Maintaining professionalism and composure in challenging situations, effectively de-escalating conflicts,
and resolving issues.
Consistently meeting or exceeding performance metrics, including response time, customer satisfaction
ratings, and sales targets.

Dispatcher at Confidential Trucking and logistics company ,California, United States of America
Oct 2024- Mar 2026
Route Optimization & Efficiency Optimized regional and long-haul routing for a fleet of 100 Dry Van
trucks, reducing empty miles by 50 % and significantly cutting fuel consumption.
Leveraged advanced GPS tracking and telematics to monitor transit progress, dynamically rerouting
drivers around severe weather and traffic bottlenecks to maintain on-time delivery rate.
Maximized fleet utilization by strategically matching backhauls, eliminating deadhead miles, and
increasing weekly truck revenue.
Communication & Crisis Management-served as the primary, high-stress point of contact for
commercial drivers, managing real-time breakdowns, DOT compliance issues, and schedule adjustments
with calm precision.
Cultivated strong relationships with brokers and shippers, negotiating favorable spot-market rates and
securing consistent, high-yield freight during low-volume seasons.
Mediated and resolved critical transit delays by proactively communicating with warehouse managers
and receivers, preserving client trust and avoiding costly detention fees.Administration & Compliance
Enforced strict adherence to FMCSA regulations and Hours of Service (HOS), meticulously auditing
electronic logging devices (ELDs) to ensure 100% safety compliance.Streamlined dispatch administration
by accurately processing bills of lading (BOLs), rate confirmations, and driver payroll data, cutting
paperwork processing time.
Worked with applicant tracking systems (ATS) such as Operational Expertise Software & Tools
Soft Skills
1.Route Optimization
2.TMS (Loadsmaster, McLeod, etc.)
3.High-Stress Decision Making*
4.Freight Negotiation
5.ELD Compliance (Samsara, Motive)
6.Crisis Resolution
7.Fleet Asset Management
8.Load Boards (DAT, Truck stop)
9.Cross-Functional Teamwork
10.HOS & DOT Regulations
11.MS Office & Google Workspace
12.Sharp Negotiation
 EDUCATIONAL
BACKGROUND

MBBS, Kyiv Medical University
Doctor of Medicine SKILLS
2023
Academic Scholar Flexibility and Adaptability
Leadership and Teamwork
Interpersonal Skills
Critical thinking and problem solving
Conflict Resolution
Effective Time Management
PROFICIENCIES Resilient
Teamwork
Core Soft Skills & Professional Communication
Attributes
1. Analytical Thinking: Strong capability
for critical analysis and methodical
problem-solving in a diagnostic
context.
2. Collaboration & Teamwork: Proven
track record of working effectively
alongside peers and faculty in a
collaborative learning environment.
3. Leadership & Initiative: Active
engagement in extracurricular
professional groups, demonstrating
self-motivation and a commitment to
personal development.
4. Continuous Learning: A strong
commitment to professional growth
and staying updated with ongoing
advancements.