Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8062334/

Досвід роботи

Customer support representative

з 11.2021 по 09.2025 (3 роки 11 місяців)
Omaze, Remote (Non-profit and charitable organizations)

Resolved customer inquiries via telephone, email, and chat.
Addressing Zendesk tickets while aligning with the brand's tone.
Gathering customer experience data to support strategic business decisions.
Use of Google Docs for tracking metrics such as response times, customer satisfaction ratings, and ticket resolution rates.
Use of Office 365 for efficient communication, collaboration, document management, and productivity enhancement.

Freelance CAD specialist/BIM Specialist

з 10.2018 по 07.2021 (2 роки 10 місяців)
Upwork, Kyiv Center (Mechanical engineering)

Create high-quality detailed technical drawings and plans with appropriate geometric dimensioning and tolerancing in different views with the aid of CAD software, eg: AutoCAD, Solidworks, Revit
Convert 2D drawings, 3D models into different formats
Modify 2D drawings and 3D models based on the client's specifications
Create a Bill of Materials

Освіта

University of Brighton

Mechanical Engineering, Brighton
Вища, з 2015 по 2018 (3 роки)

I did an honours degree in Mechanical Engineering and graduated with a second class upper.

Знання і навички

• MS Office
• MS Word
• AutoCAD
• MS Excel
• MS PowerPoint
• SolidWorks
• Autodesk Revit
• Management of CRM
• Receiving incoming calls
• Conducting online chats
• The first line of support
• Communicability
• Jira
• Zendesk

Знання мов

Англійська — вільно