Евгений

Eugene Khrustalev

Nationality: Russian
Date of birth: 25.09.1989
Marital status: Married
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience
VF Services LLC, Russia
Since September 2018 till March 2021 – Deputy Manager Operations – Poland, Czech Republic and Slovakia Visa Application center, Moscow
Slovakia is an additional role in addition to the existing 2 missions.
Opening of a new mission for all across of Russia;
Setting up and testing a new system, creating a website, introducing a new work process in accordance with all the requirements of the contract and Slovakia mission.
Correction of all arising errors immediately. Received a letter of gratitude from the MFA of Slovakia for successfully solving the problem and opening all xml files without errors.
Ensuring that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective;
Communication with the Embassy (Poland, Czech Republic and Slovakia);
Controlling of contract executions, financial deals control ;
Ensuring conduct of Product & Process Training to all staff on a regular basis through coaching and development;
Leading new process roll outs in the respective Visa Application Centre (successful realized VAS projects);
Managing Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to Corporate Security Policy.
Monitoring and updating information on the website in 3 languages (Russian, Polish, English);
Ensuring compliance to all existing processes and meet the defined Service Level Agreement’s

Since July 2017 – Deputy Manager Operations – Poland and Czech Republic Visa application centres, Moscow
Ensuring that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective;
Communication with the Embassy (Poland and Czech Republic);
Controlling of contract executions, financial deals control ;
Ensuring conduct of Product & Process Training to all staff on a regular basis through coaching and development;
Leading new process roll outs in the respective Visa Application Centre (successful realized VAS projects);
Managing Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to Corporate Security Policy.
Monitoring and updating information on the website in 3 languages (Russian, Polish, English);
Ensuring compliance to all existing processes and meet the defined Service Level Agreement’s

Since September 2017 till September 2019 - Environment Health & Safety Officer for CIS & Eastern Europe
This is an additional role in addition to the existing role that are placed by the organization.
This role are required to report to the Environment Health and Safety Manager on the Environment Health & Safety performance parameters. This role requires compliance to the IMS Manual (D/IMS/01) which includes:
Ensuring compliance and implementation of environmental health safety control procedures like Waste Management, emergency procedures, monitoring, improvements are implemented for the areas that you represent
Ensuring full & complete participation in Risk Analysis and subsequent Management Program for the countries that you represent
Ensuring attendance in all Environmental health and safety related meetings/reviews
Maintains records of Environmental health and safety complaints
Maintains records of Environmental health and safety Incidents
Maintaining objective tracker and all environmental health and safety data
Performs / Supports / Assists in performing Environmental health and safety related projects and events
Performs / Supports / Assists in performing Environmental health and safety related change management
Ensuring closure of environmental health and safety Audit findings
Documenting and evaluation of Legal requirements & other requirements
Review the IMS Champions’ performance

2015 - 2017 – Deputy Manager Operations – Bulgaria Visa application centres, Moscow
Ensuring that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective;
Communication with the Embassy of Bulgaria
Controlling of contract executions, financial deals control ;
Ensuring conduct of Product & Process Training to all staff on a regular basis through coaching and development;
Leading new process roll outs in the respective Visa Application Centre (successful realized VAS projects);
Managing Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to Corporate Security Policy.
Monitoring and updating information on the website in 3 languages (Russian, German, English);
Ensuring compliance to all existing processes and meet the defined Service Level Agreement’s

Intercom LLC, Poland and Bulgaria Visa Application Centres

2014 – 2015 - Senior Specialist (regional manager) – Poland and Bulgaria Visa Application Centres, Moscow

Control the work of 17 regions;
Managing of the delivering process between Moscow and regions and vice versa;
Quality checking of documents submitted to the Consulates from regions;
Training of staff for Bulgarian and Poland Missions;
Creation of accounts reports to the Consulates;
Daily financial checking with account department;
Information support to the regions and Moscow staff;
Active work with Courier companies;
Handing over of passports
Work in all stages of the Visa Center (SO, Back office, consultant, pass-back);
Daily and monthly reporting
Entering personal information into the system
The assistance opening Visa Center in Moscow Poland and the regulation of the process of working with the regions VAC (2014 year), testing of a system to collect biometric information (2015 year).
Standardization of regional reports, which improved the accounting system and settlement.
Developed and implemented a new function exception error in Bulgarian visa, which allowed to save the company's budget (eliminate errors in system file and the correction of the visa).

2013 – 2014 - Specialist 1st category – Bulgaria Visa Application Centres, Moscow
Help Leading Supervisor with his duties
Coordinate Junior Specialist
Checking documents of applicants for completeness
Entering personal information into the system
Handing over of passports
Consultation

2013 – Specialist 2nd category – Bulgaria Visa Application Centre – Moscow
Checking documents of applicants for completeness
Entering personal information into the system
Handing over of passports
Consultation

2012 – 2013 – Specialist 3rd category – Bulgaria Visa Application Centre – Moscow
Checking documents of applicants for completeness
Entering personal information into the system
Handing over of passports

2012 – Temporary Specialist – Bulgaria Visa Application Centre – Moscow
Checking documents of applicants for completeness
Entering personal information into the system
Handing over of passports

Inditex, LLC
2007 – 2010 Deputy Manager
Customer service at the checkout
Maintenance of cash records shop
Assistant coordinator
Deputy Department Manager
Education & Professional Qualifications
2014 – 2018 - Moscow State University of Railway Engineering, Moscow
Institute Economics and Finance, Management, Marketing
2006 – 2011 - Moscow State University of Railway Engineering, Moscow
Institute of Transport Engineering and Management Systems
Languages
Russian – Fluent
English - Intermediate

Microsoft office / Word, Excel, Power BI, Data Lens, Tableau, SQL, Power Point, MS Teams, Outlook, OneDrive, Adobe Acrobat, Dashboard
Proficient user