Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8089846

Досвід роботи

Customer Support Representative/Finance Support Representative

з 12.2020 по 02.2022 (1 рік 2 місяці)
Rocket, Kyiv, Nicosia, Limassol, Larnaca, Paphos, Athens (Delivery)

- Daily communication with customers via ZenDesk tickets, e-mails, and calls
- Communication with couriers and partners
- Resolving any technical issues with the application/web version
- Helping the partners with the financial issues
- Providing refunds for the clients (Stripe payment system)
- Mentoring new team members

Customer support representative

з 05.2018 по 05.2020 (2 роки)
Interpreters.travel, Mariupol, Kyiv, Larnaca (Translation/interpretation)

- Creating orders for the clients
- Providing the support for any technical issues
- Communication with the clients and interpreters
- Updating the interpreters' profiles on the site

System administrator

з 08.2013 по 05.2018 (4 роки 9 місяців)
Private company, Mariupol (Electric installation work)

Content manager, rewriter, copywriter, moderator

з 06.2011 по нині (12 років 11 місяців)
Freelance, Mariupol (Remote work, content)

Head of the Computer Lab

з 09.2004 по 06.2013 (8 років 9 місяців)
Mariupol State University of Humanities, Mariupol (Education and science)

Освіта

Mariupol State University of Humanities

Greek and English philology, Mariupol
Вища, з 1999 по 2004 (5 років)

Знання і навички

Знання мов

• Англійська — просунутий
• Грецька — просунутий

Додаткова інформація

Self-motivation
Time management skills, ability to work remotely
Stress resistance
Excellent communication skills
Flexibility and adaptability
Quick learning