Olha

Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8188613

Досвід роботи

Head of Sales

з 08.2021 по 03.2022 (7 місяців)
SkillFactory, Kyiv (EdTec)

- I analysed the work of the department: sales structure, average bill, monthly and annual conversion, problem areas and growth areas, product line
- I prepared a road map for the direction development
- I offered motivation for employees of the department with regard to adaptation
- I set a school conversion record for 2021
- I optimized the business process of selling a product and shortened the deal cycle from 14 to 5 days, which increased sales conversion by 30%
- I increased the number of sales in the 1st call from 10% to 78%

Head of International Sales

з 09.2020 по 08.2021 (11 місяців)
Binotel LLC, Kyiv (Telecommunications and networking)

- I analysed the work of the department: sales structure, average bill, monthly and annual conversion, problem areas and growth areas, product line, sites by country
- I prepared a road map for the direction development
- I offered motivation for employees of the department with regard to adaptation
- I built a team from scratch
- I launched the sale of equipment in Kazakhstan
- I launched 2 Call Tracking and Get Call Open products in Kazakhstan
- I launched FMC in Kazakhstan together with partners from TELE2 and Beeline
- I launched an additional lead generation source from Satu.kz (Prom.ua platform in Kazakhstan)
- I increased revenue % by 100%

Chief Commercial Officer

з 04.2020 по 09.2020 (5 місяців)
Ibeauty, Kyiv (Telecommunications and networking)

- I analysed the competitors and developed a strategy to attract partners;
- I created from scratch a commercial department with 3 areas: first sales - attracting partners (beauty salons, studios, barbershops), partner support - placement on the marketplace and 24/7 customer support.
- I prepared the structure of the commercial unit for each of the areas and implemented it on time.
- I implemented telephony, CRM, and Trello.
- Under my leadership, the team placed 840 partners on the platform, 80% of which were attracted through cold calls and meetings.
- I prepared the platform for beta testing that was launched on September 1

Head of Sales Department on Prom.ua

з 10.2017 по 04.2020 (2 роки 6 місяців)
Evo, Kyiv (Business services)

- I restarted business processes of the sales department
- I arranged quality and operational control of the implementation of plans, OKR and KPI
- i managed the selection, adaptation, training, development, and control of the department.
- I managed the motivation system and KPI
- I created reports on control and monitoring of the work of the commercial department of the first sales on Prom.ua
- I monitored compliance with quality standards, procedures and policies.
- I optimized the product sales business process and reduced the customer acquisition rate from 14 to 3 days, which increased sales conversion by 30% for two years in a row.
- I optimized the accounting of productive time of sales managers, which allowed to increase the percentage of the manager's staff plan implementation by 50%

Head of Sales (MTS and Cofis) and Customer Support (MGTS)

з 01.2017 по 06.2017 (5 місяців)
TELECONTACT ZHYTOMYR, Zhytomyr (Outsourcing call centre)

- I managed 3 departments and a team of 35 people
-I was engaged in training, development, recruitment, motivation, control and administrative accounting
- I negotiated with the customer and implemented sales plans
- I arranged quality control
- I changed the approach to costs and reduced them
- I optimized customer calls
- I successfully adapted and implemented COPC (Customer Performance Operations Centre) international standards in 3 divisions, which increased the efficiency of sales departments by 50% and customer service department - by 45%.
- I upgraded product promotion, which helped to increase monthly sales conversion by 50%

Head of Customer Relations Department in Sberbank of Russia

з 04.2011 по 12.2016 (5 років 8 місяців)
TELECONTACT ZHYTOMYR, Zhytomyr (Outsourcing call centre)

- I managed a team of 150 people
- I developed a strategy and plan to achieve the goals set for the unit for the year
- I conducted reporting
- I conducted daily/weekly/monthly and annual performance analysis
- I negotiated with customers
- I standardized work
- I launched cross-sale activities in customer service department with subsequent overfulfilment of sales plans within 10 months by 200%, despite the fact that KPIs were revised quarterly upwards during the year.
- I modernized and changed the IVR scheme, changed the remote service algorithm in Sberbank Russia

Освіта

Zhytomyr State Polytechnic University

Economics and management, economist, Житомир
Вища, з 2007 по 2012 (5 років)

Додаткова освіта та сертифікати

Life Coach Qualification

European Coach Federation (ECF) Issue Date: Apr. 2020 No expiration date Accreditation

Business CoachBusiness Coach

European Coach Federation (ECF) Date of issue: Feb. 2020 No expiration date Accreditation ID: 198-EVO BCS-02.2020

Specialist in e-commerce

Change management Centre UAPROM Issue Date: Dec. 2017 No expiration date Accreditation ID: 01/151217/2

Знання і навички

Знання мов

• Англійська — середній
• Українська — вільно
• Російська — вільно