Контактна інформація

Шукач вказав телефон, ел. пошту та Instagram.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8321387

Досвід роботи

System administrator

з 04.2019 по 04.2022 (3 роки)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

Tasks: Maintain the performance of over 1000 workstations remotely and 300+ on both remote and physical support. Advise users on PCs, OS, and software.

1. Maintain workstations in working and functional condition.
2. Minor PC repair; replacement or installation of components.
3. Minor repairs of headsets (soldering, insulation damage repair)
4. Printer setup and cartridge replacement.
5. Recover errors using VNC, SSH connection, Anydesk, TeamViewer (for remote users)
6. Ubuntu (Linux) and Windows installation
7. Prepare workplaces for the project with the specific requirements (specific characteristics of PCs, operating systems, and software)

Technical customer support agent

з 11.2018 по 04.2019 (5 місяців)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

1. Manage customer requests via CRM. (Request additional information if the message is unclear or there's not enough data to solve the issue.)
2. Check if all requests hit the proper categories. Update the category if needed.
3. Search for a solution via an internal knowledge base. If there is no answer in the knowledge base, refer the request to the right technical support representative.
4. Keep up with the KPIs: number of closed requests per hour; personal performance metrics.

SMM specialist/sales manager

з 10.2017 по 11.2018 (1 рік 1 місяць)
Main Academy, Миколаїв (Telecommunications and networking)

1. Maintain social networks (Facebook, Instagram, Telegram)
2. Design creatives (static images/animation)
3. Create layouts for booklets, posters, and business cards
4. Process of requests from the site, sales, and customer support in the CRM Bitrix24
5. Receive incoming calls, make outgoing calls, schedule, and conduct meetings with clients

Call center representative (eldorado.ru, mvideo.ru, other)

з 03.2014 по 08.2017 (3 роки 5 місяців)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

1. Handle incoming calls from customers.
2. Consult customers on the products' features and product alternatives.
3. Create and manage orders in a CRM system (Bitrix, 1C, etc.)
4. Manage customer requests (complaints, suggestions) via CRM.
5. Handle technical support requests. Search for a solution via an internal knowledge base and generate a response to the user.
6. Keep up with the KPIs: personal/team sales plan; average call time, etc.

Освіта

Higher Vocational School No. 1

Electrician for maintenance and repair of electrical equipment, Миколаїв
Середня спеціальна, з 2009 по 2013 (4 роки)

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Знання мов

• Англійська — початковий
• Російська — вільно
• Українська — вище середнього