Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8331885/

Досвід роботи

Integration Specialist

з 01.2026 по 11.2026 (11 місяців)
EverHelp, Дистанційно (IT)

As an Integration Manager at EverHelp, I was responsible for ensuring smooth onboarding and integration
of new clients, processes, and tools into existing operations.
• Lead end-to-end integration of new clients, including process setup, workflow design, and system
configuration
• Develop and document standard operating procedures (SOPs) for new projects
• Manage timelines, deliverables, and stakeholder expectations during integration phases
• Conduct knowledge transfer sessions and support team readiness for new launches
• Identify potential risks and implement solutions to ensure successful project delivery
• Collaborate with clients to understand requirements and align operational processes with business

Quality Control Specialist

з 03.2025 по 01.2026 (11 місяців)
EverHelp, Дистанційно (IT)

As a Quality Control Specialist at EverHelp, I was responsible for monitoring and improving customer
support quality to ensure high service standards and customer satisfaction.
• Monitored and evaluated customer interactions (chats, emails) to ensure compliance with quality
standards
• Conducted regular quality audits and provided structured feedback to support agents
• Identified performance gaps and collaborated with team leads to drive improvement initiatives
• Developed and maintained quality evaluation forms, guidelines, and documentation
• Participated in calibration sessions to ensure consistency and fairness in evaluations
• Supported training teams by highlighting common issues and knowledge gaps.

TRAINING AND DEVELOPMENTS SPECIALIST

з 01.2025 по 03.2026 (1 рік 3 місяці)
Nestle, Львів (IT)

As a Training and Development Specialist at Nestlé, I was responsible for designing and delivering
impactful learning experiences to support employee growth and business performance.
• Designed and facilitated training programs aligned with organizational goals
• Conducted training needs analysis to identify skill gaps and development priorities
• Developed training materials, including presentations and e-learning content
• Evaluated training effectiveness through feedback, assessments, and performance metrics
• Managed learning activities using LMS platforms and tracked training outcomes.

TRAINING AND LEARNING SPECIALIST

з 10.2023 по 01.2025 (1 рік 4 місяці)
Nestle, Львів (IT)

I am experienced in creating learning objects on the specific platforms and managing them. Moreover, I have a background of working with abroad factories and organizing trainings there based on the employees needs.
Skillful in reports creation and Microsoft Excel. I developed and documented standard operating procedures (SOPs) for new projects.

Customer support representative

з 11.2022 по 10.2023 (1 рік)
EverHelp, Дистанційно (IT)

I am skillful in cooperating with a multicultural environment and helping people with their requests.
Experienced in working with Zendesk, Solid, Admin Panels, Slack, Stripe, Amplitude, Shopify, Zohdesk, Gorgeous.

English tutor

з 10.2021 по 10.2026 (5 років)
Self-Employed, Дистанційно (Освіта, наука)

Taught English to both children and adults, adapting teaching methods to different age groups and learning styles.
Developed students' speaking, listening, reading, writing, grammar, and vocabulary skills.
Created structured learning programs and set clear learning objectives.
Monitored students' progress, assessed their performance, and provided constructive feedback.
Prepared students for interviews, and real-life communication.
Used digital tools and online platforms to deliver interactive and effective lessons.
Adjusted lesson plans based on students' progress and areas requiring improvement.

Освіта

Національний Університет «Львівська Політехніка»

Філологія, Львів
Вища, з 2020 по 2024 (4 роки)

Знання мов

• Англійська — просунутий
• Німецька — початковий