Олексій

Lozinskiy Aleksey Dmitrievich
Date of birth: 14.01.1986
City: Kiev
Cell Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

2022 June –Present – Billing Support Agent
“Brainstack_”

 Responsible for processing customer refund requests in a timely manner.
 Provide customer support via email on refund-related issues and minimize chargeback rates.
 Handle refund activities using the Payment Service Providers interface.
 Manage fraud prevention and chargeback resolution using advanced systems, such as Maxpay
Alerts, Verifi-one, CDRN, and RDR.
 Follow internal procedures and protocols to ensure quality and compliance.
 Monitor and report any technical issues regarding platform functionality and performance.
 Using Zendesk, Confluence, Tableau, Admin panel and PSP interface.

2020 June – 2022 May – Customer Support Agent
“New Solution Ltd.”

 Customer verification and compliance activities (online trading platform)
 Receiving and processing incoming requests (e-mail, chats, calls) in CRM
 Interaction with other departments.
 Reporting issues regarding platform

2019 - 2020 – Project Manager Assistant
“Cetrix Cloud Services”

 Participation in negotiations with the customer, identifying his/her needs
 Formation of technical tasks for the Salesforce development team based on the business
requirements of the client
 Records management, interaction with the project business analyst
 Monitoring the implementation of project deadlines
 Instruments: Trello, Salesforce CRM.

2018 - 2019 – Junior Project Manager
“Artificial Core”

 Task management of art team (artists, 3D sculptors)
 Prioritize, time estimation and distribution of the tasks among the team members
 Project’s progress reports
 Instruments: Jira, Trello, Confluence, Structure, JQL queries
 2017-2018 - Game Analyst
“Artificial Core”

 Market and competition analysis
 Interaction with development team and contractors
 Promotion strategy research
 Preparation of job requirements, profound understanding of gaming PC hardware and trends

2012-2017 - Casting manager
“International Media Center-STB”

 Search and scouting of participants for television projects (talent and social) according to a given
criterion.
 Technical administration of video and information database using “1C”.
 Managing teams on business trips. Interviews with potential participants
 Interaction with creative team members

2008-2012 - Exhibition manager
“Kiev International Contract Fair”

 Search for new exhibitors, maintain the working relations with current clients
 Sell exhibition space and services

2007-2008 - Technician
NAU

 Technical support of the department, personal assistant to the Head of the department

2006-2007 – Assistant secretary
State University of Telecommunications
 Assistance to vice-rectors, records management

Languages: Ukrainian and Russian – native, English - upper-intermediate

Education: 2015 – Completed QA Start up Course: “Software Testing Essential”
2005-2010 – Student of Kyiv National Linguistic University, Specialist, Interpretation and translation
2003-2004 – Preparatory English courses in KNLU