Sina

Sean Saki
| [відкрити контакти](див. вище в блоці «контактна інформація») | Istanbul, Turkey
Professional Summary
Results-driven Operations Manager with over 5 years of experience in dispatch coordination, customer service, and technical support leadership. Known for managing 30+ field technicians across 7 US cities and handling 100+ daily tickets. Proven success in reducing callbacks by 22% and improving customer satisfaction by 35%. Fluent in English (C1), Farsi (Native), and basic Arabic/Ukrainian.
Professional Experience
HR Dispatcher & QA Team Lead
Excellence Appliance Repair — Austin, TX (Remote from Istanbul)
May 2024 – June 2025
• Managed 100+ daily service tickets across Texas and Florida.
• Supervised 30+ field technicians; optimized schedules using HousecallPro and RingCentral.
• Improved customer ratings by 35% with proactive QA and service follow-ups.
• Reduced callbacks by 22% through implementation of inspection protocols.
• Oversaw technician hiring, performance reviews, and conflict mediation.
Customer Service Consultant
SupportYourApp — Kyiv, Ukraine (Remote)
Oct 2019 – Jan 2022
• Delivered customer and technical support for Omnisend (1 year), RokBlok, StarWind, Purple, and others.
• Resolved 50+ daily support tickets across chat, email, and phone with 90–98% CSAT rates.
• Led QA testing and served as a product knowledge expert for various SaaS clients.
Core Competencies
• Team Leadership & Dispatch Management
• CRM Systems: HousecallPro, RingCentral, Zendesk, Intercom, HubSpot
• E-commerce Platforms: Shopify, WooCommerce
• Quality Assurance & Complaint Resolution
• OS Support: Windows, macOS, iOS, Android
• Data Privacy: GDPR Compliance
Languages
• Farsi (Native)
• English (C1)
• Arabic (A2)
• Ukrainian (A1)
Education
Medical Doctorate Program
Taras Shevchenko National University of Kyiv
Sep 2018 – May 2024
• Published arthritis research recognized by the university.
High School Diploma
Khayyam High School — Tehran
Sep 2012 – May 2016
• Graduated with GPA: 4.0 / 4.0