John

JOHN MUNALA
@ [відкрити контакти](див. вище в блоці «контактна інформація»)
O [відкрити контакти](див. вище в блоці «контактна інформація»)
, P.O BOX 8742 - 30100, Eldoret Kenya

OBJECTIVE
Results and detail-oriented cashier, store clerk,receiving/dispatch clerk, experienced in customer service
provision, store management, inspection of shipments and inventory management. Driven to hold customer
satisfaction and contribute to company success. Works effectively with cross-functional teams in ensuring
operational and service excellence. Equipped with a record of success in managing clients payments and
deposits using computerized systems.

EXPERIENCE
01/2021 - Suam Hardware Limited
02/2022 Cashier & Customer Service
Process transactions including cash, cheques, credit or refund purchases.
Calculate total payments received and reconcile with total sales.
Responsible for monitoring Front Ent and customer service expectations.
Quickly and accurately count and reconcile cash drawer at the start and end
of day.
Solve billing problems, handle customer inquiries and provide information
regarding products.
Manage the store in absence of the manager.
08/2018 - Tusker Mattresses Limited
12/2020 Cashier
Served customers, provided advice and assistance and ensured sales target
were achieved.
Conducted end of day cash drawer machine banking.
Maintained an awareness of all promotions and advertisements.
Maintained accurate balance of cash drawer and receipts.
Communicated customers requests to the management.
06/2017 - Tusker Mattresses Limited
08/2018 Receiving/Dispatch Clerk
Inspect shipments for damages,correct quality,quantity and size.
Match shipments to their associated purchase orders and entered receiving
data on paper work.
Monitor the incoming and outgoing orders.
Pack goods in correct places.
Keep correct,accurate and strict records of all the daily receiving bay
activities.
Monitor and supervise the loading and offloading activities.
01/2016 - Eveldo Pharmaceutical Supplies
06/2017 Procurement and Store Assistant
Reviewed,,processed and issued purchase orders.
Conducted price/cost analysis and negotiated price adjustment with
suppliers.
Conducted weekly stock taking in the store.
Received and inspected all deliveries.
Maintained accurate records of all purchase and store activities.
Liaised with suppliers for timeline delivery of orders.

EDUCATION
2015 Nehema Institute of Science and Technology
Diploma in Purchasing and Supply Management
2013 Ebusiloli High School
Kenya Certificate of Secondary Education

SKILLS
Microsoft Office Suite
Expert of Point Of Sale System and proficiency in QuickBooks
Articulate in Verbal and written communication
Well organized and time manager
A problem solver and good decision maker

REFERENCE
Mr. Humphrey Bulati - "Suam Hardware Limited"
Manager
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Mrs. Verah Akinyi - "Tusker Mattresses Limited"
Chief Cashier
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Mr. Weldon Ng'etich - "Tusker Mattresses Limited"
Manager
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