Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8718221

Досвід роботи

Fraud Prevention Specialist

з 04.2022 по нині (2 роки 1 місяць)
Qurate Retail Group Global Business Services, Краків (Finance, banking, and insurance)

I control customer orders accounts for the prevention and detection of possible fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
Working within the parameters of department guidelines while making decisions on risky transactions at a rate consistent with established department guidelines. Confidentiality of customer information is required, and decisions have a monetary impact to QRG and the customer. Attention to detail and accuracy are critical so legitimate customers are not impacted by the effort to prevent fraud. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the company. Additionally, i have the authority to close customer accounts and flag addresses, phone numbers, credit card numbers, IP addresses etc. to ensure any future orders placed with the same characteristics are stopped.

Fraud Prevention Associate

з 01.2022 по 03.2022 (2 місяці)
Qurate Retail Group Global Business, Краків (Finance, banking, and insurance)

Clearing Associate

з 04.2020 по 01.2022 (1 рік 9 місяців)
Qurate Retail Group Global Business Services, Краків (Finance, banking, and insurance)

Allocating incoming payments on a daily basis as well as clearing accounts and/or transactions, following procedures, market standards and pre-defined allocation rules. This includes debit and credit balances generated by the customer, by the system or by QRG associates.
Clearing of accounts and/or transactions based on accounts analysis according to market standards and needs.
Processing returns from customers according to rules and procedures.
Monitoring and clarification of differences on customers accounts and making corrections if needed.

Receptionist

з 08.2019 по 03.2020 (7 місяців)
Vienna House Andel‘s, Лодзь (Hotel and restaurant industry)

Check in and check out
Call and E-mail handling
Dealing and processing incoming reservations
Issuing of invoices
Processing financial records from the day shift

Освіта

University of Lodz

Financial and Actuarial Mathematics, Лодзь
Вища, з 2014 по 2020 (6 років)

Додаткова освіта та сертифікати

Studium Jezyka Polskiego dla Cudzoziemcow

2013, 9 місяців

German language course

2021, 9 місяців

Знання і навички

Знання мов

• Українська — вільно
• Англійська — вище середнього
• Німецька — початковий
• Польська — вільно