Тетяна

TETIANA PROFESSIONAL SUMMARY

YABLONSK Dedicated Customer Support Agent with history of
meeting company goals utilizing consistent and
A (KULISH) organized practices. Skilled in working under pressure
and adapting to new situations and challenges to best
enhance the organizational brand. A self-motivated and
[відкрити контакти](див. вище в блоці «контактна інформація») well-organized person with a positive attitude.
m Working with international brand in Doha with Qatar
Airways and in a multicultural environment
[відкрити контакти](див. вище в блоці «контактна інформація»)
self-developed excellent leadership quality and people
management skills.
Rivne, Ukraine

SKILLS WORK HISTORY

• Self-motivated person 4writers.net - Customer Support Agent (freelance)
• Stress-resistant Rivne, Ukraine • 05/2015 – 03/2023
• Fast learning person • Quickly learned new skills and applied them to daily
• Flexible & Adaptable tasks, improving efficiency and productivity.
• Customer Service • Carried out day-day-day duties accurately and
• Conflict resolution efficiently.
• Responsible • Demonstrated respect, friendliness and willingness to
• Multitasking abilities help wherever needed.
• Worked flexible hours; night, weekend, and holiday
shifts.
EDUCATION
• Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer
Rivne State University of
needs and resolving concerns.
Humanities
• Provided information regarding charge accounts and
Rivne, Ukraine • 06/2012
loyalty programs.
M.D.: English Language And • Responded to customer requests for products,
Literature services and company information.
• Provided primary customer support to internal and
external customers.
CERTIFICATIONS
• Answered constant flow of customer calls with
minimal wait times.
QATAR AIRWAYS COURSES:
Qatar Airways - Senior Airport Services Agent
• Basic Passenger Service ( Doha, Qatar • 06/2012 - 04/2015
Aug 2012 )
• One World Frequent Flyer
• Provided high level of customer service to each
Program ( Oct 2013 ) person by engaging customer and using active
• Aviation Security Awareness listening and effective interpersonal skills.
 ( Oct 2013 Nov 2014 ) • Proved successful working within tight deadlines and
• ALTEA Customer fast-paced atmosphere.
Management – Supervisory ( • Used critical thinking to break down problems,
Aug 2014 ) evaluate solutions and make decisions.
• Dangerous Goods Category • Offered friendly and efficient service to customers,
8 ( Jun 2014 ) handled challenging situations with ease.
• Safety Management System • Showed strong communication multicultural skills.
( Nov 2014 ) • Trained new joiners.

Paul Revere Smorgasbord - Kitchen Assistant
Ocean City,MD, USA • 05/2010 - 08/2010
• Cleaned and sanitized dishes and utensils,
consistently keeping adequate supplies on hand for
expected customer loads.
• Washed, peeled and cut fruits and vegetables in
advance to save time on food preparation.
• Set up and prepared cooking supplies and
workstations during opening and closing to maximize
productivity.
• Accepted opportunities to learn new skills, improve
performance and cross-train for other positions.

Breakers Hotel - Housekeeper
Ocean City,MD, USA • 05/2010 - 08/2010
• Disinfected and mopped bathrooms to keep facilities
sanitary and clean.
• Cleaned and stocked guest rooms by replacing used
towels and linens, vacuuming floors, making beds and
restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies
and corridors.
• Removed bed sheets and towels from rooms and
pre-treated stains to maintain and restore linen
condition.
• Maintained clean and comfortable environments in
commercial buildings by vacuuming, cleaning windows
and dusting.

Breakers Hotel - Housekeeper
Ocean City,MD, USA • 05/2009 - 08/2009
• Cleaned and stocked guest rooms by replacing used
towels and linens, vacuuming floors, making beds and
restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies
and corridors.
• Hand-dusted and wiped down office furniture,
 fixtures and window sills to keep areas clean and
comfortable.
• Engaged with guests on room requirements and
amenities to promote overall satisfaction.
• Responded to requests from patrons for linens and
toiletries.

Paul Revere Smorgasbord - Kitchen Assistant
Ocean City,MD, USA • 05/2009 - 08/2009
• Cleaned and sanitized dishes and utensils,
consistently keeping adequate supplies on hand for
expected customer loads.
• Washed, peeled and cut fruits and vegetables in
advance to save time on food preparation.
• Set up and prepared cooking supplies and
workstations during opening and closing to maximize
productivity.
• Operated standard kitchen equipment with focus on
safety and sanitation.

LANGUAGES

English: Russian:

Upper intermediate (B2) Advanced (C1)
Ukrainian: Polish:

Bilingual or Proficient (C2) Beginner (A1)