Соломія

Solomiya K.
Candidate to Support Coordinator position

Summary Software support engineer with over 3 years of industry experience. As a Customer Support
Representative I enjoy treating people the same as I would like to be treated and seeing how I
can influence both the customers' and the employer’s satisfaction. My experience covers
telephone technical support at the first line of contact and email response to the platform’s end
users. I am mostly focusing on interpersonal communication with English and German as working
languages.

Key domains: E-commerce, Translation

Skills Technologies Management Tools
● Windows ● Microsoft Office
● iOS ● App.Intercom
● Linux
Other
● Confluence
● Jira ● PayPal
● DBeaver ● Stripe
● JSON ● Bug tracking tools
● Customer service

Project role: Support Coordinator

Project Description: Payment provider

Project domain: E-commerce

Customer: CopeCart
Involvement Duration: March 2020 - now
Responsibilities: ● First line contact for platform’s German-speaking end users;
● Response to mails, requests in chats and phone calls for the topics: refunds,
cancellations, delivery, bugs, checkout or account issues, payout questions;
● Users’ validation;
● Creating JIRA tickets as a bug or improvement request for the development team;
● Validation of digital products;
● Creating contracts for vendors and affiliates;
● Checking and answering post letters;
● Creating and managing data in Microsoft Excel;
● Enhancing and validating articles with user’s oriented information;
● Onboarding new comers for support team;
● Creating internal process-oriented articles.

Project role: Movie Translator

Project Description: Subtitles translation for the movie Monte Verita

Project domain: Translation

Customer: Goethe Institut Festival
 Solomiya K.
Candidate to Support Coordinator position

Involvement Duration: December 2022

Responsibilities: ● Translation of the movie and creating a subtitle script (*.srt).

Project role: Translator

Project Description: Short Film Festival

Project domain: Translation

Customer: Wiz-Art
Involvement Duration: February 2019 - September 2021
Responsibilities: ● Translation of the short films and creating subtitle scripts (*.srt)

Project role: Occasional work during student’s years in Germany
Involvement Duration: August 2017 - September 2019
Purpose: ● Focus on German language skills improvements in German-speaking environment

Education: 2016 - 2020
National Ivan Franko University (Lviv, Ukraine)
Bachelor in Ukrainian-German Translation and Linguistics

● Ukrainian – Native
Languages:
● German – Advanced (C1)
● English – Upper-intermediate (B2)
● French – Pre-intermediate (A2)

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