Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/8830813

Досвід роботи

Customer/Tech support support

з 09.2022 по 09.2023 (1 рік)
EvoPlay, Дистанційно (IT)

- customer care (live chat/email)
- providing customers with full information regarding
the product
- working with product API
- Integrations setting
- updating API and BackOffice documentation
- managing support tickets in Jira
- resolving tech issues that may occur while using the product
- testing the product (manual, basic functioning of the integration)

Technical support supervisor/couch

з 12.2020 по 09.2022 (1 рік 9 місяців)
Binotel, Kyiv (IT)

Responsibilities as a couch:

- education of new employees
- additional education and training for employees

Responsibilities as a supervisor:
- quality control of customer service
- control over team performance
- providing feedback on work results
- the activity is aimed at improving work processes

Senior warehouse worker

з 10.2019 по 11.2020 (1 рік 1 місяць)
Arvato Bertelsmann, Lodz (Transportation and logistics)

- order picking control
- delivery control
- distribution of responsibilities among employees at the shift and control over the work

Operator-cashier

з 03.2018 по 04.2019 (1 рік 1 місяць)
Nova Poshta, Lviv (Transportation and logistics)

- processing of postal transfers
- receiving and sending parcels
- packing parcels
- inventory control
- maintaining cash discipline

Customer support representative

з 12.2016 по 01.2018 (1 рік 1 місяць)
AIS Autotrade, Kyiv (Автобізнес та автосервіс)

- reception and processing of customer requests for the purchase / sale of used cars
- registration of applications, filling out electronic documentation
- presentation of company services, customer acquisition

Senior Customer support representative

з 07.2015 по 07.2016 (1 рік)
Adelina Outsourcing, Kyiv (Телекомунікації, зв'язок)

Customer support representative responsibilities:

- answering calls and advising clients on utility issues
- assistance in billing for services received
- providing the necessary technical/documentary information

Senior Customer support representative responsibilities:

- team management
- helping novice and experienced operators solve difficult problems
- carrying out additional education and training for employees
- mentoring for new employees
- performance evaluation
- scheduling work
- fulfillment of the instructions of the project manager

Освіта

National Aviation University

Transport technologies, Kyiv
Незакінчена вища, з 2016 по 2018 (2 роки)

Знання і навички

Знання мов

• Англійська — вище середнього
• Українська — вільно
• Російська — вільно
• Польська — середній

Додаткова інформація

Skills and Achievements
Soft skills:

- fast learning
- resistance to stress
- high level of interpersonal skills
- ability to work in a team
- a responsibility
- attentiveness in the preparation and execution of tasks of any complexity
- attention to details
- the ability to quickly find information among a large amount of data
ability to concentrate on the task at hand

Hard and professional skills:

- confident PC user
- knowledge of MS Office programs
- work with mail clients and corporate programs
- basic knowledge in HTML5/CSS3/Wordpress
- work with the RedMine, JIRA ticket system
- work with various CRM-systems
- extensive experience in an administrative position as a senior customer support representative, supervisor
- practical experience in training personnel to work on the company's processes, support (mentoring)
- trained more than 30 new employees
- successfully accompanied more than 50 employees after initial training
- a high level of understanding of the value of quality customer service