Iryna

IRYNA I. POLAND

65 Moskalenko St. Apt. 64[відкрити контакти](див. вище в блоці «контактна інформація»)
Vinnytsia, Ukraine 21011 LinkedIn http://[відкрити контакти](див. вище в блоці «контактна інформація»)​d [відкрити контакти](див. вище в блоці «контактна інформація»)
SUMMARY
13 years of living experience living in the USA. Reliable, efficient multilingual (English, Ukrainian, Russian) translator and interpreter and customer service specialist with exceptional analytical abilities, highly motivated, organized, and detail-oriented. Demonstrated excellent communication, public relations, and customer service skills. Adept at taking on multiple roles and responsibilities. Self-motivated, flexible and works well independently and collaborates with others in teams including in fast-paced environment. Proficient in ZenDesk, Microsoft Word, Excel, PowerPoint and Access, Internet.
EXPERIENCE
Airfare Booking Specialist/Airfare Support Customer Service SpecialistNov. 2021 – Present
Aviacontact, Kiwi Project, Dohop Project, Vinnytsia, Ukraine
• Receives and processes incoming calls, emails and chats in accordance with the company's internal standards.
• Searches and provides correct information to the client, in accordance with the essence of the request.
• Located and booked proper fare tickets on airline or partner websites.
• Filed detailed reports of daily work.
• Communicated professionally with airlines via chats, emails, phone calls regarding the bookings.

Hotel Front Desk Clerk/Room Service/Server/HostessJan. 2015 – May 2020
Wake Forest University, Graylyn International Conference Center, Winston-Salem, NC
• Awarded Employee of the Quarter in the second year of employment for superb customer service and performance.
• Utilized Microsoft Office, Opera Reservation and POS systems.
• Managed cash/credit transactions for hotel, restaurant and gift shop, and balanced cash registers daily.
• Compiled and prepared daily reports and work assignment for next shift, processed orders for inventory.
• Trained and oversaw new hospitality associates and temporary staff assigned to the department.
• Completed and coordinated banquet setup, host at board/business meetings, educational seminars, conferences.

Data Entry SpecialistJan. 2014 – Apr. 2014
Winston-Salem Industries for the Blind, Winston-Salem, NC
• Filed orders for different type of glasses and variety of lenses using special POS online system software.
• Used multi-tiered data gathering process to determine which type of lenses to choose for the orders.

Front Desk Specialist (Volunteer Position) ​Aug. 2012 – Dec. 2013
Wake Forest Baptist Health Medical Plaza - Clemmons, Clemmons, NC
• Greeted and provided exceptional customer service to patients, guests, and staff.
• Managed a multi-line phone system providing basic directional clinic information and transferring calls.

Translator/Interpreter 2011-2012
U.S.-Ukrainian Global Exchange, Winston-Salem, NC
• Helped a group of orphans and the principal from the Ukrainian orphanage with translation and interpretation to communicate with locals, with interpretation at the interview for The Clemmons Courier newspaper.
• Translated correspondence to and from English, Ukrainian, and Russian.

EDUCATION
• Certificates of Completion: Word 2010, Excel 2010, Access 2010, PowerPoint 2010
GCFLearnFree.org, Raleigh, NC, USAJan. 2013 – Apr. 2013
• English as a Second Language, Brandon Adult/Community Center, Brandon, FL, USASept. 2010 – Jun. 2011
• Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University, M.A. in Education
Vinnytsia, UkraineSept. 2000 – Jun. 2005