Ugonna

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9103157

Досвід роботи

Customer Service Agent / Account Manager

з 03.2022 по 02.2024 (1 рік 11 місяців)
Casinonic Casino, Other countries (Telecommunications and networking)

-My tasks included communicating with clients through emails and phone calls, offering them bonuses and other promotions. Additionally, I adeptly managed and resolved any challenges or concerns encountered by clients during their interactions with our platform.
-Successfully implemented targeted marketing strategies, resulting in a 20% increase in player engagement and a subsequent boost in overall revenue.
-Resolved complex player issues promptly and effectively, maintaining a 98% customer satisfaction rate and bolstering the casino's reputation for exceptional customer service.

Customer Support Representative

з 06.2020 по 02.2022 (1 рік 8 місяців)
WeGotLites, New York (Retail)

-My daily tasks were to respond and handle customer complaints & inquiries via email and telephone as well as placing on-the-phone orders with customers.
- Maintained above 95% customer satisfaction rate across marketplaces such as Amazon, Houzz, Discount Bandit, Ebay etc.
- Multiple positive Google reviews from happy customers for professionally handled situations under the americalized name Hugo. M.

Dispatcher (Part Time)

з 02.2020 по 05.2020 (3 місяці)
Repair Portal, Other countries (Transportation and logistics)

-Worked with clients to trackand process orders concering electricla repairs, implemented and use of CRM to store and manage client database .
-Monitored and updated the status of repair orders in the CRM system, ensuring treal time information for both clients and internal teams.
-Collaborated with the repair team to ensure timely and accurate completion of electrical repair orders.

Senior Procurement Agent / Sales Representative

з 05.2018 по 02.2020 (1 рік 9 місяців)
BroadLink Global Limited, Other countries (Wholesale, distribution, imports, and exports)

- My tasks were to handle customer interactions daily, giving detailed, personalized & friendly service to ensure customer satisfaction and retention.
- Exceeded annual sales targets consistently, achieving a 25% revenue increase within the first year.

Освіта

Vinnytsia National Medical Univeristy

MScPharm, Vinnytsia
Вища, з 2014 по 2019 (5 років)

Знання і навички

Знання мов

• Англійська — вільно
• Українська — просунутий
• Російська — середній

Додаткова інформація

PERSONAL PROJECTS
FaceBook Marketing Campaign (11/2022 - 03/2023)
I executed a successful social media marketing campaign for a gym
located in New York City. The primary aim was to increase
membership and enhance the gym's social media footprint within
the city which was a success.

Social Media Management Campaign
(10/2022 - 05/2023)
I executed a social media management campaign for a local
restaurant in Abuja, Nigeria. The primary aim was to create a solid
social media identity for the restaurant and enhance its digital
footprint within the city .
Ability to remain calm under pressure



INTERESTS
Videography, Content Creation, Trading
Travelling, Socializing / Communicating
Photography, Marketing, Video Editing