Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9103157/

Досвід роботи

Customer success manager

з 06.2024 по нині (2 роки 4 місяці)
GotYourBackSupport, Remote (IT)

-Process incoming calls, messages in the chat (warm database)
-Collaborate with other teams to address and resolve complex customer issues.
-Advanced to Team Lead role after consistently exceeding performance targets and demonstrating strong leadership capabilities.

Customer Service Agent / Account Manager

з 03.2022 по 02.2024 (2 роки)
Casinonic Casino, Other countries (Telecommunications and networking)

-My tasks included communicating with clients through emails and phone calls, offering them bonuses and other promotions. Additionally, I adeptly managed and resolved any challenges or concerns encountered by clients during their interactions with our platform.
-Successfully implemented targeted marketing strategies, resulting in a 20% increase in player engagement and a subsequent boost in overall revenue.
-Resolved complex player issues promptly and effectively, maintaining a 98% customer satisfaction rate and bolstering the casino's reputation for exceptional customer service.

Customer Support Representative

з 06.2020 по 02.2022 (1 рік 9 місяців)
WeGotLites, New York (Retail)

-My daily tasks were to respond and handle customer complaints & inquiries via email and telephone as well as placing on-the-phone orders with customers.
- Maintained above 95% customer satisfaction rate across marketplaces such as Amazon, Houzz, Discount Bandit, Ebay etc.
- Multiple positive Google reviews from happy customers for professionally handled situations under the americalized name Hugo. M.

Dispatcher (Part Time)

з 02.2020 по 05.2020 (4 місяці)
Repair Portal, Other countries (Transportation and logistics)

-Worked with clients to track and process orders concering electrical repairs, implemented the use of CRM to store and manage client database .
-Monitored and updated the status of repair orders in the CRM system, ensuring treal time information for both clients and internal teams.
-Collaborated with the repair team to ensure timely and accurate completion of electrical repair orders.

English teacher (Part time)

з 08.2019 по 07.2021 (2 роки)
Brooklyn English Language School, Vinnytsia (Education and science)

-Incredible spoken language improvement observed in all of my students thanks to my active and inclusive teaching methods.
-100% Student Continuity.

Senior Procurement Agent / Sales Representative

з 05.2018 по 02.2020 (1 рік 10 місяців)
BroadLink Global Limited, Other countries (Wholesale, distribution, imports, and exports)

- My tasks were to handle customer interactions daily, giving detailed, personalized & friendly service to ensure customer satisfaction and retention.
- Exceeded annual sales targets consistently, achieving a 25% revenue increase within the first year.

Освіта

Python Fullstack Developer Bootcamp

(Django), Other countries
Вища, з 2023 по 2023 (менш ніж 1 рік)

It's an intensive course designed to equip learners with the skills needed to excel as a full-stack developer using Phyton programming language.

From 07/2023 - 11/2023

Vinnytsia National Medical Univeristy

MScPharm, Vinnytsia
Вища, з 2019 по 2024 (5 років)

Знання і навички

• Expert Verbal and written communication
• Management of CRM
• Analytical thinking
• Technical literacy
• Zendesk
• Time management
• Strategic planning
• MS Excel
• MS PowerPoint
• MS Word
• Knowledge of sales techniques
• Ability to work in multitasking mode
• Interpersonal Skills

Знання мов

• Англійська — вільно
• Українська — просунутий

Додаткова інформація

PERSONAL PROJECTS
FaceBook Marketing Campaign (11/2022 - 03/2023)
I executed a successful social media marketing campaign for a gym
located in New York City. The primary aim was to increase
membership and enhance the gym's social media footprint within
the city which was a success.

Social Media Management Campaign
(10/2022 - 05/2023)
I executed a social media management campaign for a local
restaurant in Abuja, Nigeria. The primary aim was to create a solid
social media identity for the restaurant and enhance its digital
footprint within the city .
Ability to remain calm under pressure


INTERESTS

Socializing / Communicating, Trading, Photography, Digital Marketing, Video Editing, Coding.

CONTACTS -
Email Address : [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram : @ExecUgo / [відкрити контакти](див. вище в блоці «контактна інформація»)
Viber : [відкрити контакти](див. вище в блоці «контактна інформація»)
Whatsapp : [відкрити контакти](див. вище в блоці «контактна інформація»)