Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9237408/

Досвід роботи

Customer service representative

з 04.2021 по 07.2024 (3 роки 4 місяці)
Airtel Telecommunications North East Nigeria, Remote (Telecommunications and networking)

1. Trained three new employees on how to input customer data and organizing customer interaction logs.
2. Managed difficult customer situations with professionalism and empathy.
3. Analyzed customer feedback to identify trends and suggested improvements for business.
4. Handled 80+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information and services.

Customer service representative

з 03.2020 по 04.2021 (1 рік 2 місяці)
Ramat Micro Finance Bank, Dnipro (Finance, banking, and insurance)

1. Received an 90% customer satisfaction rating, 10% higher than the company average.
2. Provided basic support for clients on a wide range of company products, resolving at a 95% rate.
3. Followed up on customer calls when required.
4. Remained courteous and calm even during moments of customer dissatisfaction.

Освіта

University of Uyo

Accounting, Kyiv
Вища, з 2015 по 2019 (4 роки)

Додаткова освіта та сертифікати

Accounting

4 years

Customer Relationship Management Experience - Hp Life

72 hours

BYU Pathway

1 year

Знання і навички

• MS Office
• CorelDRAW
• Communicability
• Conducting negotiations
• Leadership
• Drawing
• Problem solving
• Persuasive
• Listening
• Planning and organising

Знання мов

• Французька — просунутий
• Англійська — вільно

Рекомендації

• Mr. Aniefiok Okon Udoeyen

  Mr. Aniefiok Okon Udoeyen

  Surveyor, Ministry of Lands and Survey

  Контактні дані приховані

• Mr. Alex Ubok Udom

  Mr. Alex Ubok Udom

  Engineer, The Church of Jesus Christ of latter-day Saints

  Контактні дані приховані

• Mr. Eɗem Ukpong

  Mr. Eɗem Ukpong

  Control Officer, Bourbon Shipping and Logistics

  Контактні дані приховані

Додаткова інформація

PLACES VISITED:
International: Ghana, Congo Brazzaville, Cameroun, Kenya.

Nigerian State: Cross River, Abia, Abuja, Lagos and Borno States.

PERSONAL QUALITIES :
Team player, goal driven, self-motivated, hardwork and honesty.

HOBBIES:
Reading, making friends, playing soccer, cooking and travelling.