Антон

ANTON
TIMONOV
CUSTOMER SUPPORT SPECIALIST
I am a qualified and professional representative of the
customer support service with the experience of
resolving client needs of various difficulties. Strong
creative and analytical abilities. A team player,
attentive to details.

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EXPERIENCE
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Ivano-Frankivsk, 76000 CUSTOMER SUPPORT OPERATOR

StarSlice 04.2023 - 09.2023
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Processing incoming calls and chats
Creating and monitoring cases

SKILLS Troubleshooting

Freshdesk, Casengo, Trello EMERGENCY SUPPORT SPECIALIST
SalesForce, Intercom
Gmail, Google Sheets, MS Office CityRide 2021 - Present

Problem-Solving Processing support requests: emails, chats, calls
Computer Literacy Operative solution of incoming tasks
Strong Communication Settlement of conflict situations

SELF-EMPLOYED
EDUCATION
2013-2021
BACHELOR OF LAW Cooperation with specialized e-commerce platforms
Provision of services for the supply and sale of in-game
Yaroslav Mudryi National Law
University currency and property
Dealing with incoming client requests
2012-2017
Tracking payment, delivery
Competitive market monitoring and analysis
LANGUAGE
SALES MANAGER
English - Upper Intermediate
Ukrainian - Native Construction company Profles 2011 - 2013

Sales plan execution
Maintaining a customer base
Consumer Demand Research
Maintaining primary documentation, tracking payment,
shipment