Emiliano

EMILIANO JANULIONIS VIVALDI
CUSTOMER SERVICE & CUSTOMER SUPPORT SPECIALIST
Benidorm, Alicante, Spain
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL PROFILE
Customer service and account support professional with extensive experience assisting international customers in commercial
and technology environments. Experienced in handling customer enquiries by phone, email and written messaging,
understanding issues, coordinating with internal teams and following requests through to resolution. Clear communicator,
customer-focused and comfortable working remotely with people from different countries and backgrounds.

PROFESSIONAL EXPERIENCE
Customer Support & International Account Management | Confidential International Technology Company (NDA)
Remote | February 2021 – December 2025

• Supported international customers through phone calls, emails and written messages, responding to enquiries and helping
resolve service-related issues.

• Managed ongoing customer relationships, kept track of requests and coordinated with technical and internal teams to ensure
appropriate follow-up.

• Explained technical information in a clear, accessible way and maintained accurate customer and interaction records using CRM
and support tools.
• Worked across teams and time zones, contributing to a consistent customer experience in a remote international environment.
Customer Service & Commercial Support Coordinator | Electroequipamientos
October 2010 – November 2020

• Managed day-to-day communication with private customers, installers and distributors by phone, email and messaging.
• Advised customers on automation products, electric motors and control electronics for gates and roller shutters, helping them
identify suitable solutions.

• Handled product enquiries, order coordination, delivery follow-up, spare-parts requests and after-sales support.
• Provided first-line technical guidance, followed up on problems and coordinated installation or maintenance-related needs.
Customer Service & Technical Sales Representative | Abermatic SRL
January 2006 – July 2010

• Assisted customers with product enquiries and technical questions related to motors, automation systems and electronic controls.
• Supported sales activities, prepared technical and commercial information, and maintained regular contact with customers.

• Helped coordinate installations and commissioning, measurements and troubleshooting, ensuring customers received practical
support.

CORE SKILLS
• Customer service by phone, email and messaging / WhatsApp • After-sales assistance and first-line technical support
• Customer enquiries, issue handling and follow-up • Clear written and verbal communication
• International customer and account support • CRM and customer-support tools (including Bitrix24 and
Zendesk)
• Order coordination and delivery follow-up • Remote teamwork and cross-functional coordination

LANGUAGES
Spanish: Native Italian: B2 – Upper-Intermediate English: C1 – Advanced

EDUCATION
University Studies in Finance | 2006–2010

ADDITIONAL INFORMATION
Based in Benidorm, Spain. Available for full-time remote work.

Emiliano Janulionis Vivaldi | 1