Yaroslav-Oleksiy

Yaroslav-Oleksiy Huzyk
Logistics & Operations Specialist
Lviv, UA [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT
Results-driven Logistics & Operations Specialist with a comprehensive background in the US Home Services, Trucking
Logistics, and Marketing industries. Proven expert in high-speed lead management, route optimization, customer
acquisition, and CRM administration using Housecall Pro, Thumbtack Pro, Yelp for Business, and Angie Leads. Expert at
maintaining sub-3-minute response times to maximize conversion rates for inbound cold leads. Fully available for flexible
8 to 10-hour evening, night, and weekend shifts to drive operational excellence for growth-oriented enterprises.

WORK
Lead Booking & Dispatch Specialist (Remote) | Allway Service Appliance Repair
Jun 2025 - Present, Remote, Remote, US
Managed real-time dispatching and lead acquisition for appliance repair technicians, optimizing routes and maximizing
conversion rates through rapid response.
Managed real-time dispatching and calendar scheduling for a team of technicians using Housecall Pro CRM,
optimizing service routes to minimize transit time and increase daily job completion rates.
Monitored and instantly replied to incoming customer leads from high-volume platforms including Thumbtack, Yelp,
and Angie, consistently maintaining a response time under 3 minutes to maximize conversion rates.
Consulted US clients on pricing, diagnostic fees, and repair timelines for refrigerators, HVAC systems, and laundry
appliances, handling objections and closing bookings efficiently.
Customer Support / Sales Representative (Remote) | Optima Fence and Deck
Nov 2024 - May 2025, Seattle, WA, US
Drove sales and ensured high customer satisfaction by identifying needs, offering tailored home improvement services,
and streamlining the sales workflow for US clients.
Identified customer needs and offered tailored home improvement services (fences, decks), successfully driving
sales and inbound upsells.
Handled comprehensive inbound and outbound communication with US-based clients, answering complex
questions and managing complaints with high satisfaction rates.
Managed client intake data, updated CRM records, and coordinated effectively with estimators to ensure a seamless
sales workflow.
Customer Support Representative | UTECH Inc
Sep 2022 - May 2023, Lviv, Lviv, Ukraine
Provided critical Tier 1 & 2 technical support for US trucking fleets, resolving ELD and compliance software issues to
ensure operational continuity and high customer satisfaction.
Provided Tier 1 & 2 technical support and troubleshooting for Electronic Logging Devices (ELD) and compliance
software for US trucking fleets.
Managed high-volume phone queues and email ticketing systems, ensuring rapid issue resolution for drivers and
fleet managers under HOS (Hours of Service) regulations.

Maintained high customer satisfaction ratings by navigating multi-line communication systems and solving logbook
violations in real-time.
Logistics Manager | Kairos Trans
Jun 2021 - Feb 2022, Lviv, Lviv, Ukraine
Coordinated B2B logistics operations, optimizing shipment processing and regional route plotting while supervising
customer service and warehouse workflows for compliance.
Coordinated B2B logistics operations, processing shipments and plotting efficient regional routes to optimize
delivery schedules and monitoring inbound/outbound deliveries.
Supervised customer service, driver dispatching, and warehouse labeling workflows, ensuring compliance with
regulations and on-time fulfillment of orders.
Managed communication with external companies and successfully acquired new clients, expanding service reach
and operational partnerships.
Graphic Designer / Motion Designer | Activ-Media
Mar 2017 - Aug 2018, Lviv, Lviv, Ukraine
Developed visual marketing assets and dynamic motion graphics for digital ad campaigns, collaborating with marketing
teams to align designs with client growth strategies.
Developed visual marketing assets and dynamic motion graphics for digital ad campaigns and corporate branding,
enhancing client presence.
Collaborated with cross-functional marketing teams to design compelling layouts and visual concepts, directly
aligning with client growth strategies.
Crafted comprehensive brand visual identities, creating unified systems of design elements including logos,
packaging, posters, websites, brochures, and magazines.

PROJECTS
3D artist/Game Dev (SKVOT)
Feb 2022 - Jul 2023
Completed a comprehensive course focused on creating game-ready assets, mastering 3D modeling and animation
techniques.

EDUCATION
Oriental Languages and Literatures (Japanese Translation) | Ivan Franko National University of Lviv | Bachelor's Degree
Lviv, Lviv, Ukraine, Sep 2024 - Present
Visual Communication in Marketing | Wyższa Szkoła Informatyki i Zarządzania | Bachelor
Rzeszów, Podkarpackie Voivodeship, Poland, Oct 2016 - Sep 2019

SKILLS
Industry Platforms | Housecall Pro CRM, Yelp for Business, Thumbtack Pro, Angie (Angi) Leads
Fleet & Operations | Tech Dispatching, Real-Time Route Optimization, Calendar Scheduling, Service Estimations
Systems & Compliance | Fleet Management Software, Electronic Logging Devices (ELD), HOS Regulations
Marketing & Design | Visual Communication, Adobe Creative Suite, Lead Acquisition, Graphic Design
Soft Skills | Fluent English, Fluent Polish, High-Speed Communication, Objection Handling, Conflict Resolution
MS Office | Knowledge of MS Office
Adobe Creative Suite | Adobe Illustrator, Adobe Photoshop, Adobe After Effect
3D Software | Substance painter, Autodesk Maya, Cinema 4D, Marmoset Toolbag

Customer Service | Customer Service Skills, Excellent Communication Skills
Creative Thinking
Marketing/Advertising
Flexibility and Adaptability
Highly responsible and reliable
UAV & Drone Engineering | FPV Drone Assembly, Soldering & Electronics, UAV Diagnostics & Repair, Betaflight
Configuration, Flight Testing

CERTIFICATES
Drone Engineering | Killhouse Academy
Sep 2026

LANGUAGES
Ukrainian, English, Polish

INTERESTS
Game Development Film Production
3D modeling Cinematography
Animation