Богдана

Date of birth: 20.04.1994
Bohdana Nationality: Ukrainian/Polish
Hometown: Warsaw, Poland
Yashchyshyna Tel. [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Work Expierence (time table)
DATA ANALYST WITH COLLECTION
GERMAN AND ENGLISH ANALYST

CUSTOMER SENIOR CUSTOMER DEPUTY
SERVICE SPECIALIST SERVICE SPECIALIST TEAM LEADER

2018 2019 2020 2021 2022 now

I2C EXPERT
WITH GERMAN AND ENGLISH

Work Expierence

I2C EXPERT WITH GERMAN AND ENGLISH 01/03/2022 – CURRENT
Daily progressing (legal) overdue trade receivables, outstanding disputes and verify and execute rebates.
Setting credit limits in respect of local customers using Dun & Bradstreet, or equivalent, Credit Information system.
Updating Credit management module/system in respect of known problems to provide information and guidance
to Sales and Credit Control personnel in other AN offices/countries.
Provide reliable and well documented risk advice to senior management and/or sales department based on
accurate assessment and evaluation of all appropriate internal & external factors and objectives. Ensure that
changes to credit limits comply with the global credit policy
Participate in standard O2C reporting cycle and issue ad hoc reports on portfolio performance for analytical
purposes and stakeholder sharing.
Manage the disputes turn-around-time
Production of monthly figures for the analysis of aged debt and monthly STOP lists.
Advise MDM team of discovered (future) changes in customer master data.

COLLECTIONS ANALYST WITH GERMAN AND ENGLISH 16/01/2020 – 28/02/2022
knowledge of SAP;
daily interaction with the customers and internal stakeholders as it relates to collections,
order release,
setting of credit limits and dispute resolution;
adding value to the business by consistently improving processes;
preparing reports to help management;
performing account and customer reconciliation;
fulfilling the ad-hoc requests;
preparing collections macros

DATA ANALYST WITH GERMAN AND ENGLISH 14/09/2018 – 16/01/2020
handling, analyzing and interpreting data in a digital platform for a multinational client,
analyzing data according to the business process and policies, with the key goal of improving user experience,
identifying gaps and developing methods for a more effective implementation of said processes and policies;
optimizing both workflow and accuracy in project-oriented tasks.
 DEPUTY TEAM LEADER 01/09/2022 – 30/04/2023
team management
distributing tasks among team members
solving problematic and urgent cases

SENIOR CUSTOMER SERVICE/CUSTOMER SERVICE SPECIALIST 01/09/2018 - 31/08/2022
phone and email contact with clients from Switzerland, Austria, Germany;
working with the reservation system;
making the bookings in the system;
working with the payment system Six (responsible for the charging and booking of the payments in the system);
dealing with the most urgent cases that the client could experience during his stay at the apartments;
constant contact with the Swiss, Austrian, German and Polish colleagues;
preparing daily reports;

Education (time table)
MASTER DEGREE
INTERNATIONAL RELATIONS,
POLITICAL SCIENCES
BACHELOR DEGREE
PHILOLOGY, TRANSLATION/INTERPRETATION
(ENGLISH AND GERMAN LANGUAGES)

2012 2013 2014 2015 2016 2017 2018

LANGUAGE COURSE OF
GERMAN (LEVEL C1)

Language skills
Ukrainian Polish: English: German:
/Russian: C1 C1 C1
C2 (native)
2018 2018 2016
Certyfikat Goethe IELTS C1
języka polskiego C1 Zertifikat C1 (Business English)

Skills
Microsoft Office | Microsoft Word | Microsoft Excel | Microsoft Powerpoint | Google Drive | Social Media
Google Docs | Zoom | SAP - Online software for accounting | Skype

Hobby
foreign languages | travelling | reading | drawing | jogging | documental films