Контактна інформація

Шукач вказав телефон.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9742902/

Досвід роботи

Project Manager for the Translation Department

з 01.2018 по 12.2020 (2 роки 11 місяців)
Global Tech Makers, Львів (IT)

•managing the team of 10 people, including daily supervision and performance tracking, making regular project status reports, including updates on milestones, risks, issues, and overall progress.
•developing a detailed project plan, including defining project scope, objectives, deliverables, timelines, and resource requirements.
•coordinating and designating work tasks among team members by tailoring responsibilities to individual employee strengths.
•performing translations for different departments (marketing department, law department, software developer department) establishing cooperation and communication with freelance translators on Upwork
•facilitating effective communication among project team members and stakeholders.

Customer Support Representative

з 01.2018 по 12.2018 (11 місяців)
Global Tech Maker, Львів (IT)

•providing users with relevant information and assistance via email •identifying and solving service problems by collecting users' complaints •making service reports by processing users' letters
•managing range of communication channels simultaneously, including email inbox, live chat, and social media
•gathering customer feedback for continuous improvement of customer experience.

Освіта

Університет імені Івана Франка

Англо-український переклад, Львів
Вища, з 2012 по 2018 (6 років)

Додаткова освіта та сертифікати

Project Management Basis, EPAM Ukraine

2023

Знання і навички

• Зосередженість
• Пунктуальність
• MS Excel
• Trello
• Slack
• Waterfall
• Agile
• Уміння аналізувати

Знання мов

• Англійська — просунутий
• Польська — початковий