Oluwatomisin Ayodamola

OLUWATOMISIN EDUN
PLOT 1015, ALAO ARASI STREET, GLORYLAND ESTATE, AREPO, OGUN, OGUN STATE 110105
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Customer Service Representative bringing top-notch skills in oral and written
communication, active listening and analytical problem-solving skills, understanding
customer desires, and providing customized solutions to build loyalty.

WORK HISTORY
UBPO SOFTERMII
Remote Customer Support Agent // Lagos, Nigeria // January 2023 – May 2023
•Conducted product training and demonstrations for customers and internal teams.
• Used Microsoft Office tools to track customer experiences, communication, and
marketing
efforts
•Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of
L1/T1
technician support.
• Act as the initial point of contact for all client-related concerns.
•Maintained customer satisfaction by providing exceptional customer service and
support

LAGRACE AGENCY
Customer support representative // Kharkiv, Ukraine // October 2021 – November 2022
• Providing exceptional customer service via chat only
• Answering customer inquiries and resolving customer complaints in a timely, friendly,
and efficient manner.
• Managing customer records and keeping them up to date.
• Handling customer orders and returns.
• Assisting customers with product training and product knowledge.
• Collaborating with other team members and departments to ensure customer
satisfaction.

DVL EXPRESS
Customer Service Representative // Kharkiv, Ukraine // April 2021 – August 2021
• Assisted customers via chat, email, and phones using Zendesk.
• Supervised Customer shipments from pickup to delivery.
• Providing active support.
• Assisting in entering customer data and organizing customer interaction logs.
• Support and monitoring of service users' calls.
• Took care of customer complaints resolved customer queries and recommended
solutions.
• Received an average 80% customer satisfaction rating to date, 10% higher than the
company average

DENTAL CLINIC
Virtual Assistant // Kharkiv, Ukraine // September 2020 – January 2021
• Managed electronic and paper filing systems by updating paperwork maintaining
documents &
accurately recording information.
• Established administrative work procedures to track staff's daily tasks.
• Managed phone and email correspondence and handled incoming & outgoing mail
and faxes.
• Continually sought methods for improving daily operations, communications with
clients &
recordkeeping.
• Answered multi-line phone systems and transferred callers to appropriate department
or staff member.

SKILLS
ZenDesk Route dispatch
CRM Google Analytics
Customer relations Conflict resolution skills
Stock management Advanced critical thinking
Data entry

EDUCATION
Doctor of Medicine - Medicine
Kharkiv National Medical University // Kharkiv // September 2016 – May 2022

LANGUAGES
English

Fluent
IELTS overall score 8