Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9145794/

Досвід роботи

Dispatcher

з 09.2024 по нині (6 місяців)
Techvill Appliance Repair (Canada), Remote (Public and business services)

1.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), PDF, Google services, and CRM software.
2. Manage large amounts of incoming calls
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs
4. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
4. Assist with placement of orders, refunds, or exchanges
5. Answer questions about warranties or terms of sale
6. Utilize computer technology to handle high call volumes, Emails and text messages.
7. Compile reports on overall customer satisfaction
8. monitor their schedules and provide high quality customer service.

Customer support representative

з 05.2019 по 08.2020 (1 рік 3 місяці)
Agency Amazon (USA), Remote (Marketing, advertising, and PR)

• zendesk
• Reporting, updating information in order management systems and payment processing
• Support customers by providing helpful information, answering questions, and responding to complaint.
•Solving customer requests, providing information on the status of orders and service services.
• Interact with technicians and other internal teams to ensure timely service delivery
. Resolving issues with lost orders and preparation and analysis of reports.
• Ensure qualitative customer focus and timely addressing of customers' needs, and all roadside assistance services are provided in a timely and efficient manner
. Resolving warehouse requests and processing product return requests on Amazon.

Customer service manager

з 01.2017 по 08.2018 (1 рік 7 місяців)
Mariposa, Remote (Telecommunications and networking)

• Data verification
. Processing of orders in the CRM system, Work with incoming tickets in Zendesk with a focus on billing issues
• Basic user experience with WordPress
• Proactively provide tracking updates to customers and warehouses.
• Provide rate quotes for volume/spot/air etc
• Provide assistance by answering phone calls, chatting and via e-mail.
• Provide quality support while adhering to the team’s SLAs and KPIs.

Освіта

Kharkiv national medical university

Medicine, Kharkiv
Вища, з 2018 по 2024 (6 років)

Додаткова освіта та сертифікати

TEFL

2021

Знання і навички

• Has computer literacy. Basic understanding and ability to use MS
• Work with customers
• Attentiveness
• Productivity
• Ability to work in multitasking mode
• Management of CRM
• Paypal
• Customer Service Skills
• Documentation Skills

Знання мов

Англійська — вільно

Додаткова інформація

Teaching (2 years of experience)
Advanced, I currently use it.