Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/983631

Досвід роботи

Customer Support Specialist

з 02.2018 по нині (6 років 3 місяці)
Contact Center Ukraine, Київ (Customer Support (outsource))

Worked in few projects as outsource customer support for several famous International brands. Provide multi-language customer support with highest world standars (emails / calls / chats).

Chief of Branch Office

з 03.2013 по 03.2017 (4 роки)
Nafta Cruises, Киев (tour operator)

My activity included (but not limited) managing daily work of the company (4 people), promoting of cruise services on Ukrainian market, leading marketing and PR activities (including site content, Google AdWords, SMM, press releases and newsletters), advertising and budgeting. In addition, I sold all complex of travel services including transportation, accommodation, visa support, insurance etc.

Sales manager

з 08.2008 по 09.2011 (3 роки 1 місяць)
Aviareps AG, Киев (air transportation)

I was responsible for all complex of duties regarding promotion, sales, distribution network, customer service, advertisement and PR activities for airline office in Ukraine; actively communicated with travel agents, arranged and realized several press-trips and promo-tours to Jordan.

Marketing manager

з 07.2000 по 08.2008 (8 років 1 місяць)
TURKISH AIRLINES representative office in Ukraine (Kiev), Киев (air transportation)

I took care of distribution network, made regular marketing investigations, covered administrative work, created and realized marketing, PR and advertisement projects, communicated with travel companies, press and mass media etc.; participated in opening new stations in Dnepropetrovsk, Donetsk and Minsk.

Customer Service Manager

з 09.1997 по 04.1999 (1 рік 7 місяців)
LSG/SKY Chefs AIRO Catering Services, Киев (in-flight catering)

I developed and supervised several contracts with European and Ukrainian air companies to provide catering services; was responsible for service level, stock of equipment, all communications with Head Offices and representative offices of air companies, implementing all customer’s demands and any changing of services and in-flight schedule in the catering unit.

Освіта

Kiev Shevchenko University

Radiophysical faculty (Radiophysics and Electronics), Kiev
Вища, з 1987 по 1993 (5 років 9 місяців)

Додаткова освіта та сертифікати

Higher School of Advertising (College of Journalism at Kiev Taras Shevchenko University)

2002, 4 months

KROK University, Commercial Director course

2011, 3 months

IATA-UFTAA New Standard Course

1996, 1 month

Amadeus GDS

2003, 1 week

Знання і навички

Знання мов

• Російська — вільно
• Українська — вільно
• Англійська — просунутий

Рекомендації

• Natalia Ilyashova

  Natalia Ilyashova

  Country Manager, Aviareps AG

  Контактні дані приховані

• Andrey Gritsay

  Andrey Gritsay

  Head of Board, Obriy - American Express

  Контактні дані приховані

Додаткова інформація

PERSONAL SKILLS
Honest, responsible, executive, highly developed and able to learn fast, can generate good ideas and implement original decisions in practice. Very punctual and responsible for promises. Hold the driving license.