Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9855596/

Досвід роботи

Customer support representative

з 04.2024 по 04.2026 (2 роки)
Alpha Mechanicals, Дистанційно (Послуги для населення та бізнесу)

Scheduling Service Appointments: Coordinating and assigning service calls to appropriate technicians
based on their availability and expertise
Communicating with Customers: Serving as the primary point of contact for customers, addressing
inquiries, providing updates, and ensuring customer satisfaction.
Managing Work Orders: Creating, updating, and closing work orders in the company's system to ensure
accurate records of services performed.
Coordinating with Technicians: Ensuring technicians have the necessary information, tools, and parts
for each job, and assisting them with any issues that arise during service calls.
Monitoring Job Progress: Tracking the status of ongoing jobs to ensure timely completion and efficient
use of resources.
Handling Emergency Calls: Prioritizing urgent service requests and dispatching technicians promptly to
address critical issues.
Maintaining Records: Keeping detailed records of customer interactions, services performed, and any follow-up actions required.

Customer success manager

з 03.2023 по 11.2023 (9 місяців)
Clickedin IT, Дистанційно (Послуги для населення та бізнесу)

Responsibilities
Onboarding and Guide new customers through the onboarding process.
Provide training and resources to help customers understand how to use Clickedin effectively.
Develop and deliver customized training sessions based on customer needs.
Customer Relationship Management:
Build and maintain strong relationships with key stakeholders.
Serve as the primary point of contact for customers.
Regularly check in with customers to understand their needs and challenges.
Proactive Engagement:
Monitor customer usage data and reach out proactively to offer assistance.
Identify opportunities for customers to leverage Clickedin features more effectively.
Ensure customers are aware of new features and updates.
Customer Advocacy:
Advocate for the customer within Clickedin, conveying their needs and feedback to internal teams.
Collaborate with product, marketing, and support teams to address customer issues and requests.Retention and Renewal:
Work to minimize churn by addressing customer issues and ensuring their satisfaction.
Manage contract renewals and upsell opportunities.
Identify and mitigate risks that could lead to customer churn.
Support and Troubleshooting:
Provide frontline support and troubleshooting for customer issues.
Escalate complex issues to the appropriate internal teams.
Ensure timely resolution of customer concerns.
Performance Metrics and Reporting:
Track and report on key customer success metrics, such as customer satisfaction (CSAT), Net Promoter
Score (NPS), and customer retention rates.
Provide regular updates to management on the status of customer accounts and success initiatives.
Strategic Planning:
Develop customer success strategies that align with company goals.Implement best practices and processes for customer success management.
Continuously improve customer success programs based on feedback and performance data.
Customer Feedback and Improvement:
Collect and analyze customer feedback to identify areas for improvement.
Participate in the product development process by providing customer insights.
Help refine the Clickedin platform based on user experiences.
Collaboration and Teamwork:
Work closely with sales, marketing, product, and support teams to ensure a seamless customer
experience.
Share insights and best practices with the broader team to enhance overall customer success efforts

Customer support representative

з 05.2021 по 09.2021 (5 місяців)
Getprospect, Дистанційно (Послуги для населення та бізнесу)

Handling technical issues of b2b lead generating platform, communicating with the customers via chat
( intercom ) and emails, conducting demo presentations of the platform via zoom calls

Customer support representative

з 04.2021 по 02.2023 (1 рік 11 місяців)
Tradeguru, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

Handling callz via zendesk, helping customers of resolving technical issues with the product, working on
tickets on zendesk, Amazon seller account.

Customer support representative

з 05.2020 по 06.2021 (1 рік 2 місяці)
Apogeeeyeserum.com, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

Maintaining up, to, date knowledge of products and services. Handling customer calls and responding to
questions about services, products, functions, promotions, and billing. Working to address all customer
concerns in a timely and effective manner. Handling a large volume of calls on a day, to, day basis with a
sense of calm and a good work ethic. Developing successful tactics for selling products and services to
customers. Working to understand the needs of each customer

HR-специалист

з 07.2019 по 04.2020 (10 місяців)
B, est.org, Дистанційно (Медицина, охорона здоров'я, аптеки)

Recruitment : screening resumes, interview calls, working with ms office documents, reports,
scheduling, maintenance, and monitoring the training process of the new staff. Monitoring employee workflows and discipline in california remote office

Customer support representative

з 02.2019 по 05.2019 (4 місяці)
Idrivesafly.com, Дистанційно (Освіта, наука)

Call acceptance, resolving technical and other issues related to the service quality in the company,
working with the crm system, skype, slack, and ms office

English teacher

з 02.2017 по 05.2018 (1 рік 4 місяці)
Skyeng, Дистанційно (Освіта, наука)

Conducting online lessons on skype in english with children and adults using a communicative method
of teaching which includes : listening, watching, reading, writing, playing games, and other multiple
tasks. I've worked with the special teaching platform. I have above 3 years of teaching experience. As an
hr i've provided cold calls to the applicants, conducted interviews in english and russian languages,
worked with crm, and provided needed reporting

Office manager

з 04.2015 по 02.2016 (11 місяців)
Astar translations, Миколаїв (Послуги для населення та бізнесу)

Expansion of the client base on international platforms, organization of staff labor', reporting,
correspondence with foreign clients, maintaining documentation on the work of the department, work in
google docs and ms office. Progress : organizational skills, business correspondence in english, and
working with multiple freelancing platforms

Освіта

Вище професійне училище№21

Processing of text and graphic information, Миколаїв
Середня спеціальна, з 2010 по 2011 (1 рік)

Знання і навички

• Посидючість
• Акуратність
• Пунктуальність
• Комунікабельність
• Неконфліктність
• Доброзичливість
• Дисциплінованість
• Здатність до навчання
• Старанність
• Ведення CRM
• Робота із запереченнями
• Працьовитість
• Адаптивність
• Прямий продаж
• Чесність
• Уважність

Знання мов

• Англійська — вільно
• Польська — середній
• Українська — вільно

Додаткова інформація

Computer skills. Knowledge of windows 7, 8, 10. Programs : photoshop, skype, crm, slack, ms office, premier
pro, team viewer, windows task manager, installing, uninstalling programs, fire, wall A little bit about my candidacy.
With over six years of experience in customer support and a strong background in client success
management, I am confident in my ability to effectively onboard clients and manage their success with your
high-ticket coaching/service offer. In my recent role as a Customer Success Manager at Clickedin, I guided
new customers through the onboarding process, provided customized training sessions, and built strong
relationships with key stakeholders. I proactively engaged with clients, ensuring they leveraged Clickedin
features effectively and stayed informed about new updates. My efforts resulted in high customer satisfaction,
retention rates, and successful contract renewals.
At TradeGuru, I managed customer calls and technical issues via Zendesk, resolving 20-30 tickets daily. My
ability to handle high volumes of support tickets while maintaining a calm and professional demeanor has
been instrumental in my success. Additionally, my experience spans various industries, including marketing,
Amazon account management, health insurance, and education, allowing me to adapt to different client
needs seamlessly.I am fluent in English, Ukrainian, and Russian, and proficient in CRM systems such as
Zendesk, HubSpot, Zoho, and Salesforce. My technical proficiency, combined with excellent communication
skills, enables me to provide exceptional support and guidance to clients throughout their journey.I
understand the importance of this role and the need for someone who can step in with little to no training. I
am eager to learn more about your product and contribute to the continued growth of your company. Thank
you for considering my application. I look forward to discussing how I can support your team and help manage client success.