Світлана

Svitlana Horalnyk
Lviv, 79012
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Objective
Dedicated and experienced Customer Service Professional with highly developed interpersonal and time management
skills; seeking to leverage a challenging position within a business organization fostered by leadership, integrity, and
excellent customer experience to leverage interpersonal skills for the highest quality of service.

Summary of Qualifications:

• Multitasking • Conflict Resolution
• Multi-Lingual • Sales and Marketing
• Time Management • Microsoft Applications
• Customer Service • Interpersonal Communication

Education

Masters in Tourism and Hospitality, Ivan Franko National University of Lviv, Lviv, Ukraine, 2009
Bachelor in Tourism and Hospitality, Ivan Franko National University of Lviv, Lviv, Ukraine, 2008
Languages

- English (fluent)
- Spanish (fluent)
- Polish (fluent)
- Ukrainian (native speaker)

Professional Experience

The Tropical Juice Bar Charleston, SC
Sales Associate November 2022 – June 2023
Trained new sales associates. Completed all point of sale opening and closing procedures, including counting the contents
of the cash register. Performed duties such as taking orders, preparing and serving menu items.
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Took customers’ orders and prepared them as requested.
• Performed tasks such as balancing cash drawers, and making deposits; opened and closed cash registers.
• Directed and supervised employees, assigned employees to specific duties.
• Monitored and ordered supplies or food items, and restocked as necessary to maintain inventory.

Restaurant Kredens Miedzyzdroje, Poland
Server April 2018 – November 2022
Served guests from different countries providing them with excellent customer experience by maintaining a robust
knowledge of the menu.
• Ensured optimal guest experience by seating guests, taking orders, serving dishes.
• Managed orders and accompanying financial transaction using digital Point of Sale system
• Resolved customers concerns
• Ensured maintenance of food hygiene in accordance with standards and guidelines
• Trained new staff and familiarized new employees with the company culture
• Completed nightly sale numbers and profits and accurately completed accounting tasks

Beauty Salon Butterfly Lviv, Ukraine
Administrative Assistant May 2015 – March 2018
Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. Work with
customers to determine their needs and then recommend the right product to solve the customer's problem. Answered
phone calls, greeted clients, assessed the needs of new customers and confirmed appointments.

• Greeted customers and ascertain what each customer wants or needs.
• Provided customer service by assisting customers and responding to their inquiries and complaints.
• Responsible for scheduling appointments for stylists on the company's computer program.
• Administered updated schedule to stylists prior to each new work day.
• Managed financial bookkeeping for the company retail sales.
• Delegated client service payments and distributed collected funds back to the appropriate stylist.
• Inventoried, displayed and finalized retail sale of merchandise.