Любов

Liubov Smolyn
HR-MANAGER

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lviv, Ukraine

SUMMARY
I am organized, logical, productive worker with effective communication. Results-oriented and motivated,
offering more than 9 years experience in effective team cooperation. HR is a new field for me, which is interesting for
me and where I want to develop. I am a fast learner, so I hope to succeed in this field.

SKILLS
Problem-solving skills Knowledge of Microsoft
Аbility to work Office including Word,
independently as well as Excel, PowerPoint,
collaboratively Outlook, etc.

Social media skills Planning

EXPERIENCE
Customer service agent
State Enterprise «Danylo Halytskiy Lviv International Airport» May 2012 - May 2019
check-in passengers and baggage process
assisting passengers when flights are cancelled or delayed
documents verification (passports, visas, children permits, vaccination certificates, etc.)
performing boarding process
providing information to passengers

Personnel training and development specialist
State Enterprise «Danylo Halytskiy Lviv International Airport» May 2019 - Present
developed and implemented customer service training and development programs that improved customer
service representatives’ skills and knowledge
onboarding new employees
provide feedback on the onboarding experience
developing training programs and presentations
control over updates of airline rules and familiarization of employees

EDUCATION
Expertise of products and services
Lviv University of Trade and Economics Sep 2005 - Jun 2010
Master's Degree

CERTIFICATION&COURSES
Basis of HR
Prometheus 2022-07-21

The science of learning: What should every teacher know? Teachers college. Columbia
University, USA
Prometheus 2023-02-22

Course "The profession of HR"
Genius Space 2023-05-13
www.resumekraft.com
 Master's Degree

CERTIFICATION&COURSES
Basis of HR
Prometheus 2022-07-21

The science of learning: What should every teacher know? Teachers college. Columbia
University, USA
Prometheus 2023-02-22

Course "The profession of HR"
Genius Space 2023-05-13

LANGUAGES
English Ukrainian

PERSONAL SKILLS
Communication skills Flexibility
Attention to details Responsibility
Emotional intelligence Organization skills

www.resumekraft.com