Zakharets

YEVHENIIA SUMMARY

ZAKHARETS
Motivated human resources professional with the skills
of a support specialist and energetic team member.
Proven ability to remain calm and professional in high-
stress situations while being able to quickly and
CONTACT ME effectively resolve customer complaints. Possesses
exceptional communication, organizational and
Email: [відкрити контакти](див. вище в блоці «контактна інформація») multitasking skills. Committed to providing the highest
Number: [відкрити контакти](див. вище в блоці «контактна інформація») quality service and creating a positive customer
Telegram: @zakharets_yevheniia experience.
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zakharets
Rivne, Ukraine PROFESSIONAL EXPERIENCE

EDUCATION Specialist in personnel administration and
organizational development
Master’s degree in Pension Fund of Ukraine, Rivne, Ukraine
Internatinal Relations March 2016 - Present
The National University of Ostroh Government organization
Academy
Established strong working relationships with heads of
09/2010 – 01/2016
the departments, and other stakeholders to understand
their needs and align recruitment efforts accordingly;
HARD SKILLS
Assisting with new hire onboarding, filling out
Adept in using customer support paperwork, and preparing them for the upcoming work
software and CRMs; at the company;
Prioritizing tasks based on urgency Implemented employer branding strategies that
and importance; boosted the company's social media engagement and
Proficiency in using email, chat, and increased applicant conversion rates;
other digital communication Created a comprehensive new hire adaptive program
channels; including a PowerPoint presentation with all the
necessary tools and information;
Flexibility in handling a variety of
Re-structured existing training programs by bringing
customer inquiries and challenges.
Google forms for monitoring system;
Posting job announcements, prescreening applicants,
SOFT SKILLS
administering assessments to candidates who resonate
Understanding and sharing the with the company's values and objectives, and
feelings of customers to provide informing people of their acceptance or rejection of the
compassionate support; job for which they applied;
Analyzing issues, identifying root Maintaining accurate records of employee information
causes, and providing effective in the HR database;
solutions; Led efforts to update the employee handbook with

Resolving conflicts and changes in labor laws or company policies.

disagreements with customers in a
professional and diplomatic
manner;
LANGUAGES
A willingness to learn and adapt to English - Upper-Intermediate
new tools, technologies, and Ukrainian - Native
product information.