Віталій

Parkhomenko Vitaliy Profile
Customer-oriented professional with 2 years of experience in customer support
and client communication. Experienced in handling customer inquiries, resolving
complaints, processing orders, and working with CRM systems. Skilled in phone
and chat support, cross-team collaboration, and maintaining long-term customer
relationships. Motivated to grow in Customer Support and deliver excellent
customer experience.

Education
Personal details Professional pre - higher education Specialty:
Programming and maintenance of
Parkhomenko Vitaliy computerized systems

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Employment
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Support Manager Nov 2022 - Sep 2024
Kyiv
Bon Boisson
Assisted 15–25 customers daily, identifying their needs, recommending
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suitable products, and providing follow-up support to returning clients.
parkhomenko-a52558428
Resolved customer inquiries, complaints, and objections while maintaining a
@anatolchenko high level of customer satisfaction.
Processed customer orders, coordinated with internal teams, and ensured
timely issue resolution.
Skills Maintained accurate customer records and order information using CRM and
internal management systems.
Customer Support Built long-term relationships with customers through professional
communication and personalized assistance.
Customer Communication Consistently achieved 75–100% of monthly sales targets.

Problem Solving

Conflict Resolution

CRM Systems

Microsoft Office

Time Management

Multitasking

Ticket Management

Active Listening

Attention to Detail

Languages
Ukrainian

English